KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Thanks to all who have reported that my method (http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d?page=26&msgId=935bf544-39c3-43dd-b3b9-110733742eb2&tm=1397365047275http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d?page=26&msgId=935bf544-39c3-43dd-b3b9-110733742eb2&tm=1397365047275) has worked for them!

For those who unseccessfully tried a similar method but using the command prompt:

• Run CMD as administrator (Go to start screen, all apps, search CMD, right-click and select run as administrator)
• Enter: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
• When step 2 has completed, enter: dism /online /cleanup-image /startcomponentcleanup

This might depend on the fact that yours system is 32 bit so it won't recognize Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 since that's the package for 64 bit computers.

So my method might work for them instead.

In fact my method does not imply using the command prompt at all, but simply to roll back to a previous system restore point (prior to the first attempts of installing Windows 8.1 Update). The advantages are that the system restore to a previous point should take care automatically to remove all traces and remains of the failed install attempt.

After that, you might try to manually install all the components which make up Windows 8.1 Update.

Don't use Windows Update since it will corrupt your system again!

Use the single standalone install packages instead (.msu files),which you can download from the Microsoft web site from here:

http://www.microsoft.com/en-US/download/details.aspx?id=42335

IMPORTANT: Before doing that you must ensure that KB2919442 is installed on your system, since this is a pre-requisite to install Windows 8.1 Update.

If it is not installed, first of all install that update from here: http://www.microsoft.com/en-US/download/details.aspx?id=42162

IMPORTANT # 2: You must ensure to follow EXACTLY this installation order:

KB2919355, KB2932046, KB2937592, KB2938439 and finally KB2934018 (some users pointed out that KB numbers might vary. These KB#s apply to 64 bit systems. If you have a 32 bit system they could be different).

IMPORTANT # 3: After installing each one of those, you need to restart your PC. Please note that the biggest one - KB2919355 - can take a lot of time for full system restart, just allow Windows to complete all necessary post-installation operations.

Good luck!

I would like to state that the above worked for me :)

Hi Michael, that's great!

Thanks for letting me know, I'm happy I could be of help :-)

Some people here really need to take a chill pill.

Here's a quote:

We are currently investigating Error 80073712 when installing KB2919355.  Our escalation agents are actively engaged with many of the posters in this thread to help identify the root cause of this error.  The information you are providing is very helpful in aiding our investigation.  Please check back for an update when a cause and resolution have been determined. 

We thank you for your patience and apologize for any inconvenience.

So calm down and give Microsoft the time to figure out what the problem is. I'm sure they'll come up with a solution in the next few days.

It's clear nothing will change with this until Microsoft is so completely and publicly shamed that they *have* to do something about it -- maybe even a class-action suit, for recklessly destroying so many millions of paying customer's systems with a faulty but *mandatory* update?

Meanwhile, I'm one of those Win7x64-to-Win8ProWMCx64-to-Win 8.1ProWMCx64 customers as well.  And I've learned the hard way:  ANY time I do a version upgrade, I start with a clean backup image of a virgin installation (in my case, I use Acronis) and update from there.  Then I make a brand-new, clean backup image of that new virgin installation for use in future disasters.

I even do this with brand-new OEM systems (including Microsoft Surface Pro 2!).  Now that Microsoft has all but abandoned iso's for OEM systems or paid upgrades, it's the only way around Redmond's incompetence.

Spot on!  I personally think MS should compensate everyone who has had trouble installing this update.  I am not doing anything more until they issue a valid update which I hope is soon since this is a MANDATORY update.  I'm totally disgusted.  When things like this happen I wonder why I am still with MS when my techie husband keeps encouraging me to move to Linux as he has.  When will MS learn?

OMG, where is Apple in all this?  If I were their marketing director, I'd produce a nationwide campaig showing the IT professionals (not to mention the casual user) banging their heads against the wall because Microsoft has become the ridiculed producer of FAILED SOFTWARE. This is Apple's big chance to slash prices and get permanent converts over from Microsoft.  My sister is already one, other are sure to follow.  I have stayed with Microsoft because I don't like Apple telling me I have to do it their way.  Well, now Redmond is saying the same thing... only difference is, Apple works.  MS doesn't.

And while I have no doubt that Microsoft is working on this, it won't become the single biggest priority in Redmond until -- like the health care web site screw-up -- it becomes clear they may lose everything they've worked for if it's not fixed FAST, and if the public doesn't believe they're doing something about it.  (btw Microsoft, where's that long-overdue press release???)

Again I totally agree with you.  A MS tech will be calling probably Monday but frankly I am not too confident in their expertise based on some of the responses in this thread and the other thread I am following.  The thing is...we shouldn't have to roll back our updates to install a new update.  We shouldn't have to produce a clean boot, a back-up or do a recovery or refresh.  I refuse to do a clean boot, recovery or refresh.  I am not losing my data, programs, and customizations because MS has an incorrectly programmed update.  I also agree that Apple, MS, or any other like company should insist that an update is a MANDATORY update unless it's a critical update for a serious bug.  This update from what I can tell is mainly a cosmetic fix and I am not interested in that as I like 8.1 exactly as it currently.  As far as needing this update to receive future updates why couldn't they just issue a small upgrade to the current updating process like they did when they migrated from MS to Windows Update.