This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Final Update.
The shop replaced my Nokia 930 with a new one.
In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.
So, if you have issues with proximity sensor, there is one option only... go to service.
I tried the cleaning, removed screen protector to no avail. I'm returning the phone. It was to replace one that failed to ring every time which was less annoying than one that turns itself off.
Thanks for the advice. I do believe it is a hardware problem.
Hi, time to join the black screen party!
Can I give some advise. Remove your phone from any case and remove any screen protector. Look at the level of the glass screen around the perimeter of the frame. If like mine you will notice in the upper right hand corner (above the word Nokia) you may see the glass is slightly lifted compared to the top left hand side!!..perhaps 0.5mm to 1mm!!
Either way this is enough for the problem to occur and I have verified it but putting my phone in a case that rests on the edge of the glass and hold it down (no black screen problem now!!).
My phone is approximately 6 months old.
I beleive this is a manfacturing defect with the adhesive tape used to bond the curved glass screen to this the chassis.
I will be sending mine in for repair but at present I can't be without it until I get a temp phone.
It's funny to realize that it work out (right here), but for a little while. If it's just this, okay ... but it's crazy.
As discussed in the form: it is a hardware issue, also quite common with the Lumia 930.
Workaround: if screen goes black during call, DOUBLE click the power button (two presses, not one) overrides the proximity sensor and brings back the screen.
it works. New routine for answering or receiving calls ... I will try more deeply
I received this about a year after I returned the phone for full refund.
