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I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Final Update.
The shop replaced my Nokia 930 with a new one.
In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.
So, if you have issues with proximity sensor, there is one option only... go to service.
Screen goes blank during calling period outgoing and receiving calls I've just get this issue few days on my Lumia 1020 after several times soft reset the device but issue has couldn't resolve after update to install phone current operating system but I've getting black screen dial and receive calling period I'm very disappointed how to resolve this issue please help this issue else my device running well
My phone IMEI ****don't provide imei number in a forum***
Hi
I've facing screen goes black during calling period with my Lumia 1020 every time in 1month ago without any reason several times did soft reset but issue couldn't resolved after installed phone update but issue is persist press the power button screen is disappears also tap loud speaker screen goes black
I've apply new screen protector but difficulty going fix don't know how to resolve this issue I'm very disappointed.
As discussed in the form: it is a hardware issue, also quite common with the Lumia 930.
Workaround: if screen goes black during call, DOUBLE click the power button (two presses, not one) overrides the proximity sensor and brings back the screen.
I have done several times but issue couldn't resolve
