black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2015-05-26T13:36:33+00:00

    Of course they will. The good news is that the screen replacement will most likely resolve your proximity sensor issue as well.

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  2. Anonymous
    2015-05-26T15:41:38+00:00

    :wacko:

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  3. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2015-05-27T08:53:25+00:00

    Physical damage is never covered by the manufacturer's warranty. It could have been worse - you coulf have had the proximity sensor fixed and broke the screen afterwards - you still would have to pay for the repair but you would be longer without your phone.

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