black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2014-08-18T18:11:01+00:00

    You may try to set the screen sensitivity to normal and check for any changes.

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  2. Anonymous
    2014-08-18T17:59:58+00:00

    The Nokia Support website implies that the screen is supposed to go black when making a call - see attached - so I am now a bit puzzled.......

    Nokia Support re black screen.jpg

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  3. Anonymous
    2014-08-11T11:34:01+00:00

    I have just made my first longish phone call and got the black screen.  I pressed a lot of things to no avail but eventually the main screen reappeared.  Next time I will try the double press of the power button which someone suggested to see if that works. I await a fix from Microsoft.

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  4. Anonymous
    2014-08-04T04:49:08+00:00

    hi sagem, if u believe there are build wuality issues with your handset, you need to take it back to your point of purchase. if they are beign less than helpful, then consult your nearest Nokia care location.

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