black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2014-08-22T05:20:53+00:00

    I bought a lumia 930 3 days ago and have the following problems:

    • The screen does not open when I hit 2 times
    • The screen goes black when I make a call, even when I move away the face

    These issues have covered a large number of Lumias 930?

    (I'm in Portugal)

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  2. Anonymous
    2014-08-21T10:37:57+00:00

    Nothing else for it - awaiting UPS to pick up my 930 to take to Nokia Service for repair.......

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  3. Anonymous
    2014-08-19T08:04:41+00:00

    Thanks - that makes sense :-)

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  4. Anonymous
    2014-08-19T05:58:22+00:00

    molisied wrote:

    The Nokia Support website implies that the screen is supposed to go black when making a call - see attached - so I am now a bit puzzled.......

    During a call it must only switch off the screen when held to the ear (or when covered with a piece of paper for testing). You are only able to use the on-screen keyboard, or to end the call, when the proximity sensor works correctly.

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