black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2014-08-26T14:36:57+00:00

    paulheu wrote:

    If you're not using any type of cover or screen protector it sounds like an issue with the proximity sensor so yes, a return is warranted here..

    You solved my problem.  thank you.

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  2. Anonymous
    2014-08-26T14:33:26+00:00

    Thank you so much!

    paulheu wrote:

    If you're not using any type of cover or screen protector it sounds like an issue with the proximity sensor so yes, a return is warranted here..

      As soon as I removed the recently bought screen protector sheet, the screen showed the picture of who I was calling and the screen was not black.

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  3. Anonymous
    2014-08-22T08:11:29+00:00

    GiaB wrote:

    How about starting with a simple patch to allow disabling this sensor? 

    That does not help, because you are going to tap on your screen while calling – for example with your ear, then. This hardware piece is essential for a touch based mobile phone. If it is broken, it has to be repaired by a mechanician not a software guy.

    GiaB wrote:

    Final Update: If you have issues with proximity sensor, there is one option only … go to service.

    You name it! However, if you do not have warranty anymore, please, go for this…

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  4. Anonymous
    2014-08-22T07:10:23+00:00

    Silvestre1970 wrote:

    I bought a lumia 930 3 days ago and have the following problems:

    • The screen does not open when I hit 2 times
    • The screen goes black when I make a call, even when I move away the face

    These issues have covered a large number of Lumias 930?

    (I'm in Portugal)

    Hi Silvestre

    Looks like you have the same black screen problem that I had.  I wasn't aware of the double tap so don't know whether I had that problem or not.

    Take care

    John

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