black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2014-09-01T07:24:39+00:00

    Hi guys,

    I bought mine 3 weeks ago and it seems I have the same problem. I cannot end the call have to wait for other person to end the call, its so annoying. Black screen and sometimes I just try and tap/wipe the sensor and it starts flicking like the screen comes back and goes black again. :(

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  2. Anonymous
    2014-08-30T22:28:39+00:00

    Got my repaired 930 back yesterday.  Black screen working properly now. Everything seems good but I haven't used it extensively yet. 

    Regards

    John

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  3. Anonymous
    2014-08-30T21:47:09+00:00

    hello people

    I already have another lumia 930 (#2), the "# 1" was changed.

    This have another anomaly detected ... the headphones do not work ...

    I think this nokia model 930 is crap, only encounter problems in lumia 930 models, in the communications stores ...

    Good luck with your Lumias 930 ...

    I'll try to return the equipment with FAILURE again and switch to a Sony Z2 ....

    See you soon

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  4. Anonymous
    2014-08-26T14:40:03+00:00

    I removed screen protector and instantly it worked with screen showing me who I am calling and no longer a black screen.

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