black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2015-01-30T03:20:52+00:00

    waltermarks69 wrote:

    The same problem plagues my phone. It was better without a case on but would still happen now and again. After a recent major update it is now constant with or without a case on it. Tried phone reset. Still remains.

    Yes.. you are using it without any 'case' .. but is there any Screen protector still afixed ..?

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  3. Anonymous
    2015-01-28T08:10:17+00:00
    1. Press the Power key multiple times when you finish the call, this should switch the screen on to press end call.
    2. Remove any kind of protective film or tape from the screen to check if it prevents the touch screen working.

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  4. Anonymous
    2015-01-28T07:58:20+00:00

    The same problem plagues my phone. It was better without a case on but would still happen now and again. After a recent major update it is now constant with or without a case on it. Tried phone reset. Still remains.

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