black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2015-05-26T15:41:38+00:00

    :wacko:

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  2. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2015-05-26T13:36:33+00:00

    Of course they will. The good news is that the screen replacement will most likely resolve your proximity sensor issue as well.

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  3. Anonymous
    2015-05-26T13:02:30+00:00

    I have had this problem with my phone for a long time, didn't realise it was so common

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  4. Anonymous
    2015-05-24T17:50:18+00:00

    So this is defenitly a hardware issue, received my lumia 930 yesterday and found it not reacting to double tap and going black on placing phone call.. reading through the comment here I decided to realy press hard with my fingers compressing the screen arrea arround the proximity sensor.. result.. double tapp working and no more black screen when placing call..

    So any reset is no solution.... Hardware replacement.. will be a kind of a gamble if I read through the comments.. The phone is perfect.. contemplainting to return it or keep it.. Still it is €400 peice of hardware

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