Samsung Ativ Tab 3 power button not working, device battery always at 0%

Anonymous
2013-10-16T12:00:54+00:00

I am writing to you regarding a Samsung Ativ Tab 3 that I recently bought.

The item was purchased on 26-September-13, model no. is XE300TZC-K01AE. On 3-October-13 morning, I noticed that the screen was frozen and not unlocking when pressing the power button. After pressing the Windows button below the screen, the login screen came up and I was able to log in to Windows. On the home page, noticed that battery was at 0%, although there was about 45% charge around 7 hours back. I connected the charger, but the battery was drained by then and the device powered down. Though the charger was connected, the blue light was not on and also the device was not powering up. The charger was kept connected till 4 PM, but the device was still not powering up. After several calls and discussion with Samsung, the device was sent to a service center for repair and received on 10-Oct.

The device was working absolutely fine again, till yesterday evening. Again, the device froze and power key was not working and Windows button was used to unlock the screen after several attempts. Battery was showing 0% despite having 78% charge just fifteen minutes previously. On connecting the charger, battery charge was still at 0% but not increasing. Luckily this time the device did not shut down, but after 3 hrs of connecting the charger, battery has still been at 0%. I would like to know any suggestions to help solve this problem. I tried restarting the APC Battery Controller in Device Manager, but there was no improvement. I am also attaching results of the powercfg command.

Rgds,

Amrith

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-04-18T05:59:50+00:00

2 days later....the solution seems to be to just keep it going & not plugged in til the battery empties (backing important stuff up meanwhile). From the fact that it took several days, I gather the "battery 0" warning is part of the misfunction. During this time you can sleep it manually w the "power off" control on the charms bar, being careful not to turn it off (cos then you wont know if the battery's emptied yet), and turn it on w the home key.

Once the battery is totally empty (no reponse of home key, little blue light by power button off), you plug it in and it works.

My guess is this explains what happened previously when I (& others I read) sent it for repair. By the time it got to the workshop the battery had emptied, so they plugged it in, found it worked, & returned it with a message like "you must have forgotten to charge it", missing the problem.

We'll see: if it's something that happens every few months, & is this easily solveable, it's not so bad. Particularly since one can still use it while waiting for the battery to empty.

Wonder if regularly letting the battery get to empty ever few months would prevent the phenomenon?

Be interested to hear what others found.

Rivka

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  1. Anonymous
    2014-04-22T13:55:29+00:00

    Try holding the power button + volume up. When I took it to a third-party service center, they showed me this key combination to force it to turn on. If that doesn't work, I don't know what else to tell you since I'm not exactly sure how my computer spontaneously repaired itself after I drained the battery.

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  2. Anonymous
    2014-04-22T13:39:17+00:00

    okay

    But my only fear is when it does shut down it wont turn on again. Look at Numbers 1&3 of my list of issues. At this very minute my tablet is on but the blue LED light isn't.

    What should I do if it doesn't turn on again? Take it in for  servicing?

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  3. Anonymous
    2014-04-22T13:32:42+00:00

    The battery indicator shown on the screen is faulty and is not providing any indication of how much charge is left in the battery. The solution is to continue using the computer on battery power until the battery is actually fully drained. A quick way to drain the battery would be to stream some video (I recommend that you not do "mission critical" work on your computer since it may shut off at any time and you have no way to monitor the battery). Once it is fully drained and the computer has shut itself off, plug it in and turn it on again. It may work fine after that.

    I can't tell you why this worked (or why it should work), but it seems to have worked for RivK and myself.

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  4. Anonymous
    2014-04-22T13:23:43+00:00

    I've been having a similar problem with my ATIV Tab 3. It's only 8 weeks old. 3 days ago I put it into sleep mode. A few hours later it wouldn't wake up. When it eventually did wake up the next day, the battery was at 0%. It has been that way since. I can use it to a certain extent once on.  Still when it goes into sleep mode for more than 5 minutes it wont turn on right away.

    1. The Blue LED light has not turned on at all,
    2. it won't charge, although I've tried different outlets and AC adapter cords.
    3. The power button doesn't seem to work.

    What's going on? How did you solve the problem? I couldn't understand from the replies. And I would hate to have to take it in.

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