Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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Anonymous

2014-04-13T12:26:57+00:00

As requested below mentioned are the commands we executed to get the update installed on the machine:

Command to remove the traces from the previous installation

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Remove unrequired components from WinSXS (For more information on the below mentioned command refer to:

http://technet.microsoft.com/en-us/library/dn251565.aspx

dism /online /cleanup-image /startcomponentcleanup

Did this. It worked.

Funnily, this is not the first time that I experienced Windows Update issues with remnants of an update clogging the process up.
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Anonymous

2014-04-13T14:36:22+00:00
Thanks to all who have reported that my method (http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1-failing-to-install-with-errors/c3071122-e903-4775-b659-e98784bc786c?page=23&msgId=69c24f3b-88c0-440b-b511-c47120c5c931) has worked for them!

For those who unseccessfully tried a similar method but using the command prompt:

Run CMD as administrator (Go to start screen, all apps, search CMD, right-click and select run as administrator)

Enter: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

When step 2 has completed, enter: dism /online /cleanup-image /startcomponentcleanup

This might depend on the fact that yours system is 32 bit so it won't recognize Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 since that's the package for 64 bit computers.

So my method might work for them instead.

In fact my method does not imply using the command prompt at all, but simply to roll back to a previous system restore point (prior to the first attempts of installing Windows 8.1 Update). The advantages are that the system restore to a previous point should take care automatically to remove all traces and remains of the failed install attempt.

After that, you might try to manually install all the components which make up Windows 8.1 Update.

Don't use Windows Update since it will corrupt your system again!

Use the single standalone install packages instead (.msu files),which you can download from the Microsoft web site from here:

http://www.microsoft.com/en-US/download/details.aspx?id=42335

IMPORTANT: Before doing that you must ensure that KB2919442 is installed on your system, since this is a pre-requisite to install Windows 8.1 Update.

If it is not installed, first of all install that update from here: http://www.microsoft.com/en-US/download/details.aspx?id=42162

IMPORTANT # 2: You must ensure to follow EXACTLY this installation order:

KB2919355, KB2932046, KB2937592, KB2938439 and finally KB2934018 (some users pointed out that KB numbers might vary. These KB#s apply to 64 bit systems. If you have a 32 bit system they could be different).

IMPORTANT # 3: After installing each one of those, you need to restart your PC. Please note that the biggest one - KB2919355 - can take a lot of time for full system restart, just allow Windows to complete all necessary post-installation operations.

Good luck!

This did not work for me on my Acer Aspire V5. Tried it twice, and followed instructions to the letter. It failed while trying to install the KB2919355 file. Took about an hour, and the installation blue line went to 100% finally. Then it failed! Just like when I tried to do it thru Windows Update originally. I then did the DISM stuff, and the Store is corrupted again. Geeez!

So, it looks like it's not a Windows Update problem, and more is involved here. Too bad, I had high hopes for your solution. I now did a system restore again, and will wait for our friends from MS to do something.....
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