Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-13T00:20:56+00:00
I have three questions about this very interesting post about the steps suggested by darora10:
1. were they recommended by MS for a specific contextual reason, or just as a general targeted solution to error 80073712?
2. this was the error code I had originally, but how can you determine the error code when a subsequent attempt gets right to the configuring windows updates (after restart), decides it has failed, and then undoes configuration changes, and you wind up back at the log-in screen as if nothing had happened; is it stored in a log file somewhere? I have looked in \Windows\WindowsUpdate.log, but nothing leaps out from the verbose logging of my last attempt (as well as the stuff it has done automatically in the background since)
3. much has been made of the recommended order - KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018 - but I have never got further than the attempted re-start after KB2919355; is anyone suggesting that you would run all five packages _before_ the restart requested by the first KB2919355 element?
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Anonymous

2014-04-13T00:21:27+00:00

I don't have the KB2919355 package to be removed because I ran the MS "Fix It" for Windows Update which takes care of this issue. Glad it worked for you. In the meantime, what do you suggest the rest of us do other than to rejoice in your success?
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Anonymous

2014-04-13T00:29:00+00:00
I have three questions about this very interesting post about the steps suggested by darora10:

were they recommended by MS for a specific contextual reason, or just as a general targeted solution to error 80073712?

this was the error code I had originally, but how can you determine the error code when a subsequent attempt gets right to the configuring windows updates (after restart), decides it has failed, and then undoes configuration changes, and you wind up back at the log-in screen as if nothing had happened; is it stored in a log file somewhere? I have looked in \Windows\WindowsUpdate.log, but nothing leaps out from the verbose logging of my last attempt (as well as the stuff it has done automatically in the background since)

much has been made of the recommended order - KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018 - but I have never got further than the attempted re-start after KB2919355; is anyone suggesting that you would run all five packages _before_ the restart requested by the first KB2919355 element?
It is another in the generic things on this forum, on the MS support sites and elsewhere. For those with that specific problem it may work, for most of us it is another in a long line of generic troubleshooting items which may or may not work, e.g., DISM /restore health, create a new profile and try the download, use SFC /scannow, DISM remove package, try to install using the separate .mui files, nuke 8.1 and refresh to 8.0 and start all over again, etc. it goes on and on and on. The reason these threads continue to exist is that people have tried and continue to try all of these so-called "fixes" which may work for a few, but evidently don't work for many of us or else there would be no more posts.

This is an update. It should install using Windows Update. For some it does, for others it does not. For those of us which cannot install using Windows Update we can either wait until MS issues a properly compiled update or play around with all of these esoteric "fixes" and attempted "workarounds". Boiled down, the user should be able to click install update and be done, but alas that has not been the case for many of us. I hope that puts it into perspective.
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