Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-12T13:43:05+00:00

I mentioned in a previous reply in this thread that I had been on the phone with an MS tech for almost two hours yesterday, He had remote control over this computer - which by the way is an AMD based 64 bit machine.

I watched what the tech was doing and he clearly tried a few of the 'fixes and/or repairs' that some have said worked for them. It didn't work for this machine. KB2919355 still would not install - yet again. And some of the log files the MS tech emailed to himself clearly show it ran into errors.

The one in particular can be found at .../Windows/WindowsUpdate.log. Its a text type file and you can read it using Notepad. If you do, then use Notepad's search function an look for "80073712" or whatever error you happen to get.

Its not going to solve your - or mine - install issue. But it will give you an idea of what MS is trying to do to solve the issue.
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Anonymous

2014-04-12T13:55:38+00:00
This solution work for me too:
1. Run CMD as administator (Go to start screen, all apps, search CMD, right-click and select run as administrator)
2. Enter:dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
3. When step 2 has completed, enter: dism /online /cleanup-image /startcomponentcleanup
4. Retry the update!
But when I reboot and run Windows Update a 194,4Mb KB2919355 is still here... (KB2919355 appears at the list of installed updates).

Update: all works great after the installation of the 194,4Mb KB2919355 in WU.
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Anonymous

2014-04-12T14:01:47+00:00

I tried the same thing you did with one difference. I manually downloaded and opened kb2919355 ( I did not SAVE) installed and rebooted . Then I went back and did the same for each of kb2934018, kb2937592 and kb2938439. These, according to other info on-line, are Feature or Supplement Packages so I guessed the order on these wouldn't matter. kb2932046 would look like it installed all the way then I got the error "failed." Now here's the weird thing. I am on a Windows 7 32 bit Desk top no touch-screen system that was upgraded to 8.1 via the various on-line options Microsoft offered. ALL advertised new features of 8.1 update 1 seem to be working on my system even without kb2932046 installed. When I run Windows update, I get that kb2919355 (25.4 mb) needs installed and 25.4 mb, if you include the installer, is the size of kb2932046. Since kb2932046 is a Feature package, I'm guessing it may have the features for touchscreen monitors and not necessary for my system. Hope this helps someone.

So here's a question for Microsoft: I seem to have Windows 8.1 Update 1 running on my system, but without the Feature Pack kb2932046 file installed. Will I be able to obtain security updates next month on Patch Tuesday???

By the way, I also used the DISM cleanup and restore options and discovered that EVERY time a download failed, the "component store," what ever that is, became corrupted.
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