Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-12T13:31:07+00:00
==============================

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup

=====================

Yay! After these steps I retried the update and it worked! Thanks man!!!

After trying all the other so called fixes, this one actually worked. Thank you :)

Worked for me, too. Thanks. After steps 1 & 2 and reboot I updated not online, but from a previously downloaded file Windows8.1-KB2919355-x64.msu (the prerequisite other updates being already installed).

The strange thing is that now in spite of the updates log and the list of installed updates

showing KB2919355 as installed, when I check for new updates online, I am offered to install

KB2919355 again. What can be done about this?

i
I did have a similar experience initially - but when I looked at the list of installed updates, KB2919355 was there, showing "succeeded". Then I went back and asked Windows Update to check for updates, and KB2919355 had disappeared, and there was another small update present. I ran that one, and WU now thinks my machine is completely updated.

FWIW - I had downloaded all the other files for the 8.1 update separately and installed them successfully prior to trying the fix - I don't know if that contributed to it working.

I fully agree - Microsoft still needs to fix the problem - and provide a fix that works for everybody!

Joe
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Anonymous

2014-04-12T13:35:24+00:00

I finally managed to install KB2919355, but you won't like the method: a clean Windows 8 install.

My computer is a VAIO laptop that came with Windows 8 installed, so the only way to try to repair it was using the recovery discs I created when I first used the computer. It took me a long time to find the way to start the recovery process: Clicking on Restart while holding SHIFT, selecting to boot into the motherboard settings, selecting to boot from DVD, and then clicking on every recovery option that was shown until I found the only one that did work. It was a VAIO recovery application that warned me that it would format the hard drive and restore the system to the state it was when I received it. Since that was the only recovery method that worked, I went ahead and finished with a clean Windows 8 install. Then I tried to install 8.1 from the Windows Store and it asked me to run Windows Update and install every update. I did and tried to install 8.1 again. It asked me to run Windows Update again. I did and then finally managed to start the 8.1 installation. And when it finished... YES! KB2919355 was already installed and working. So this is the way to make it work if Microsoft doesn't provide a better solution, and they probably won't do it.
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Anonymous

2014-04-12T13:35:48+00:00

when I tried that this is the message I got.

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /remove-package /packagename:Package_for_KB2919

355~31bf3856ad364e35~amd64~~6.3.1.14

Deployment Image Servicing and Management tool

Version: 6.3.9600.16384

Image Version: 6.3.9600.16384

An error occurred trying to open - Package_for_KB2919355~31bf3856ad364e35~amd64~

~6.3.1.14 Error: 0x800f0805

The specified package is not valid Windows package.

Error: 0x800f0805

The specified package is not valid Windows package.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>dism /online /cleanup-image /startcomponentcleanup

Deployment Image Servicing and Management tool

Version: 6.3.9600.16384

Image Version: 6.3.9600.16384

[==========================100.0%==========================]

Error: 14098

The component store has been corrupted.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>
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