Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-11T15:19:03+00:00

http://www.microsoft.com/nl-nl/download/confirmation.aspx?id=42335

You can download update 1 from this site; I had no problem with installation after this download.

Windows Update reports 80070020.

Yes, you can download it from that site - or from the US site - or from any other Windows site. It is the same file that is failing on so many machines. It is nice that it worked for you - and I wish it were as simple as downloading the file manually. But, for many of us, this is broken!

We are all hoping that Microsoft will fix it sometime soon.

Joe
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Anonymous

2014-04-11T15:46:53+00:00

There is much talk about painful diagnostic procedures, ISO images and resets. Actually, we are not going to do any of those things. Microsoft is going to fix the update. Ask my friends and clients; I am well known for my pro-Windows stance; but I notice that plenty of us here are the leading-edge early adopter types (in my case travelling around the world) with our Surface Pro hardware, flying the flag for Microsoft as its staunchest supporters in the face of all those other, lesser toy computers. There is simply no option for Microsoft but to step up for this community and fix this as an urgent and nothing less than mission-critical priority.

Ok, Microsoft, you heard us all now - in all gory detail. It seems that the issue is real and affecting a lot of people. I think it would be time now to step up for an update to let us know the following:

a) Do you acknowledge that there is an issue?

b) If yes, are you working on fixing it?

Remaining silent will not help to reduce the flood of posts of frustrated users in this forum and elsewhere.
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Anonymous

2014-04-11T16:06:51+00:00

OK, here is what the MS tech guy did to get my system to install 8.1 Update. I had all the usual **** happen you have been reading here. Failed to install many times. Did all the DISM stuff. Then got a MVP person to boot me up the ladder to MS tech support.

Seems the installation was Partially installed and still sitting in que. Just failed , so had to remove the partially installed 355 download. Apparent;y when it fails, it doesnt remove whatever I tried to install...just sits there.

That is why they removed the partial 355 file.

Need to get to Command Prompt at elevated admin level.

==============================

This is from the log they kept of what we did.

As requested below mentioned are the commands we executed to get the update installed on the machine:

Command to remove the traces from the previous installation

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Remove unrequired components from WinSXS (For more information on the below mentioned command refer to:

http://technet.microsoft.com/en-us/library/dn251565.aspx

dism /online /cleanup-image /startcomponentcleanup

=====================

But this may not be something you want to attempt .....nor did I. Too much DOS stuff that is scary. The problem is the Windows Component Store has lots of what they called "orphaned files" that need to be cleaned and removed. Anytime you install or update something it leaves stuff in there and is supposed to be cleaned out over time. Read about the SXS file above at that link. Looks to me that MS needs to put some type of script in their install package that looks for and cleans up that Component Store when giving out big updates like this.
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