Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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  1. Anonymous
    2014-04-11T04:29:39+00:00

    I finally got it to work.  Not really sure how though.

    I ran the WindowsUpdateDiagnostic.diagcab like 5 times in a row, then it worked.  A total fluke I know.

    How do you run that?

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  2. Anonymous
    2014-04-11T05:54:11+00:00

    Hi:

    I attempted the set of updates for Windows 8.1 Update 1, KB 2919355, on my Asus VivoBook S200E-RHI3T73 laptop with  the first five installed but 2919355 failed with error code 80070002. I did a system restore to April 5th with the same results, no KB 2919355 with error code 80070002.

    I ran WindowsUpdateDiagnostic.diagcab, stopped Windows Update Service, renamed c:\windows\softwaredistribution to force a fresh download, re-started Windows Update Service and tried again with the same result, no KB 2919355 with error code 80070002. I tried disabling anti virus and repeating the stop/start Windows Update, renaming c:\windows\softwaredistribution to force a fresh download, re-started Windows Update Service and tried again with the same result, no KB 2919355 with error code 80070002.

    I did a clean boot, disabling everything but Windows service as well as all startup items and tried again, no KB 2919355 with error code 80070002. I tried the command line as administrator: DISM.exe /Online /Cleanup-image /Scanhealth and DISM.exe /Online /Cleanup-image /Restorehealth with no luck.

    Finally I downloaded windows8.1-kb2919355-x64_e6f4da4d33564419065a7370865faacf9b40ff72.msu to manually install the update and it failed once again with the message Some updates were not installed, the following updates were not installed: Update for Windows (KB2919355).

    Two of my other friends have the same laptop and all have the same error. I'm the only one who's jumping through the hoops, in vain it seems. I'm stumpted and have no idea what to do except wait for a fix.

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  3. Anonymous
    2014-04-11T10:12:39+00:00

    This is the extent of Microsoft's commitment to its users who have paid a lot of money for its 'genuine' product. Its 2014 and Microsoft can't roll out a goddamn update even, still living in the 1990's. F@#k them. I have the same issue with the 8.1 update as everyone else here. I'm on a self built PC which has worked fine on Win 7 and Win 8 so its not my hardware. Makes me think the best way to upgrade from any Microsoft product is to upgrade it to Apple or Linux :P Idiots like Ballmer and the rest of Microsoft's management focused on spreading themselves thin across different categories when they should have done fewer things but done them well. LIKE CUSTOMER SERVICE. The guy on the live chat help told me exactly the same bullshit 'troubleshooting' steps that any Google search for this problem reveals, and then he shut the chat window! So no value addition there. They have different product I.D's and keys for different access routes, some get updated easily, some routes just leave customers searching for fixes on the internet. WTF.

    Microsoft's competition really doesn't have to advertise against them. All they should do is link to the countless threads like these. Once again - **** YOU MICROSOFT.

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