Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-10T15:13:47+00:00

I'm also having the same issue with my computer running Window 8.1 Pro with Media Pack(64bit). KB2919355 will not install at all. I tried all day yesterday trying again today! This is a pain in the butt!!
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Anonymous

2014-04-10T15:45:27+00:00

Hello.

Even in one of Bill: http://voiceofrussia.com/news/2014_02_06/Bill-Gates-fails-to-install-update-for-Windows-8-1-1583/

I have similar problem, the installation fails at first reboot without error code and I can only restore the system.

I tried everything which could offer me to repair my system, no avail.

A new install of Windows 8.1 did not set the problem and the people at Microsoft celebrate tomorrow, I think with their conference to pick more money.
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Anonymous

2014-04-10T16:16:40+00:00

I'm getting the same failed installation as everyone else, and none of the proposed fixes (short of a reinstall which is crazy to think should be necessary) have worked for me. Mine failed in midstream using the regular "Update" and popped back to the "failed" screen. After attempting a couple of more times and trying the other posted fixes over the course of yesterday, I downloaded the manual MSU file for kb2919355 (made sure ALL other updates including the pre-requisite ones were installed first). This time it ran through about 50% progress before the screen froze and after a few seconds the new friendlier BSOD. Now I cannot receive any more updates - GREAT!

Unfortunately, I've been getting a number of these BSOD's since I installed 8.1 Pro x64 a couple of weeks ago on a brand new build (ASUS M5A99X EVO R2.0, Crucial 500 SSD, EVGA Geforce GTX750Ti, 8 GB Kingston HyperX RAM, AMD FX-6300 Vishera 3.5 GHz CPU). Wondering if anyone else has any similar/common system components that could be contributing to this problem. These are not newly released components, so drivers should be pretty solid for them

This seems to me to be a Windows 8.1 driver issue as I migrated my old Windows 7 over to the new build (onto a separate SATA HDD) using Acronis TrueImage and it's running rock steady when I dual boot into that OS - not one single crash or failed update install!!! Thank goodness I didn't put all my eggs into the 8.1 basket!!! I did each install with only the correct drive hooked up and now select the non-preferred SSD to boot from in BIOS whenever I wish to boot into 8.1. Hence, the dual boot capability should have nothing to do with the failed update/BSOD's. Just in case, I tried running the manual update a second time with only the SSD hooked up and got the exact same result.

Error codes I've received at various times range from some of the 8000xxx numbers sited to PFN LIST CORRUPT, DPC WATCHDOG VIOLATION, AND IRQL NOT LESS OR EQUAL.

One last thing, thinking the update failure/BSOD's were possibly the fault of the SSD, I used Acronius to image the installation over to a spare SATA HDD that I hooked up and got the same result when trying the kb2919355 update.

This may be too much info, but figured I'd toss some more fuel on the fire since this really has me steamed up at MS and definitely only going to "play" with 8.1 on occasion until they get this type of **** straight!!! Had several friends who've migrated to Macs over the past few years and this has me for the first time in my life thinking "maybe they're right"
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