Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-10T14:16:22+00:00

I have also been trying to fix this problem all day. I have Windows 8.1 Pro with Media Center (64-bit) installed and the Win 8.1 update initially failed with 800f0092 but now 80073712.

I have used Windows Update and the Standalone files. I have tried the Windows Update Troubleshooter, the DISM Tool and finally the Refresh PC function... all to no avail. Even the Refresh PC function encountered a problem.

I have been on to MS Support who remotely accessed my PC and carried out all the same checks that I had done... then tried selling me the Premium Service at £95, which I declined.

SFC/scannow shows no problems and the Windows Update repair shows all fixed. I am now at a loss of what to do next. Very frustrating.

Bizarrely, I had no issues updating my old HP Presario A900 laptop!!

I have since tried to do a System Restore to 31 March 2014, but even this is 'broken'. There is one positive, I still have a functioning PC... even if it is now a machine that will not receive any future updates because the 8.1 Update 1 isn't installed.

Let's hope that Microsoft will issue a patch for this problem, or a revised/updated KB2919355 (as I don't think I have the option of being able to do a fresh install of my OS. I upgraded from Win 7 to 8... and then to 8.1 and believe my Product Key (purchased online) only refers to the initial Win 8 upgrade license and thus will not be recognised by a fresh install of Win 8.1. Sods law.
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Anonymous

2014-04-10T14:23:49+00:00

I'm beginning to wonder if it has anything to do with running Windows 8.1 Pro. This is what I have in one of my computers and I also cannot get this to update. I have tried several times yesterday and today also. I tried the troubleshooter and the run as administrator DISM.exe thing--but when I run that it says the Online thing is unknown. So in my case it won't even work to do that. I keep getting the error message 80073712 every time I try to update. Also, when I download the file it takes about 25 min. but I don't think it's downloading. Then after 25 min. it tries to install. Then after about 7 min. and about 1/4 of the way thru--it Fails.......And I get that same error code again.
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Anonymous

2014-04-10T14:30:13+00:00

I had the same problem as anyone else.

Fail of installing KB2919355.

I tried everthing - my final solution (after 5 hours):

Fallback to a previous recovery point (in my case just 1 week ago).

After this, the KB2919355 was running sucessfully

Wow, someone actually solved the problem? Based on your solution, it sounds like a corruption issue possibly caused by one of the updates. While this topic is active, and a lot of people are here, if this was the widespread problem that some think it is, I'd expect this topic to have exponentially more comments already. Since my problem is on a Surface Pro, I also have my doubts this is common. I'm pretty sure the Surface is one of the core machines they used in their testing, so there's definitely something else going on here. I'll try the restore. Thanks.
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