Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

0 comments

Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

0 comments

1,053 additional answers

Anonymous

2014-05-06T12:26:28+00:00

Go to windows update the redone one is now up there. Please post back if it works - or not.

Hi Susan

It's about three weeks since I last posted after trying installing KB2919355 unsuccessfully for the nth time. At that stage I decided to stop wasting my time and wait for the seemingly inevitable fix from MS. It took a long time coming, but my patience was rewarded by the new version which materialised on Windows Update in the last 24 hours. So I waited until a convenient moment and tried the new version ... only to watch it go through the same old business of appearing to work right up to 99% or so, and only then to conclude that it had a 'Failure installing Windows updates' and 'Undoing changes' (which bizarrely takes much longer than the actual install!).

No error code is reported to me in these circumstances as the next thing it does after undoing is to reboot to the usual log-in screen as if nothing has happened and Windows Update itself has lost all its history since my earlier attempts at installing this so I can't see an error code there.

I have uploaded my WindowsUpdate.log to One Drive as recommended and the embed link is copied below. The log file has entries dating back to 30 April 2014 but I imagine that the relevant action is just within the most recent entries dated today 06 May 2014. This contains several error codes including 0x8007045b and 0x80070490, but it is not clear which if either of those is the specific reason why it gives up at the last post. Even though I am a notorious geek, it is still unobvious to me where exactly in the log corresponds to the point where it concludes it has failed and rolls back.

You have encouraged people to open support cases, but I am not sure how to do that. Or is that something you can do on our behalf? There still seem to be very many of us here trying to be loyal MS users and still frustrated with this issue. I tell all my friends how I love my Surface Pro and then this happens. :-(

Thanks you for all of your very calm and reasonable posts which I have found very illuminating if not directly helpful to date. I remain confident that these issues can be resolved if enough of us hold up our hands and provide the relevant evidence as requested. (It makes you wonder why the installer does not offer to communicate the log file back to MS directly ...)

Best regards

Robin Bailey (a.k.a. Mr STEM)

https://onedrive.live.com/embed?cid=E3519AD216FCE683&resid=E3519AD216FCE683%21133&authkey=ALgBAE2JHnKK1kk
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-06T13:15:54+00:00

Thanks Robin.

I am also in the same boat as you. Just trying to get my damn desktop updated!

I was delighted to when I saw a new version of the patch on WU. I downloaded it immediately! Watched it progress up to 99%, then BANG! - update failed..

I also tried to find out what the error code was, but seems that the codes are now wiped from the update history section :(

I might try installing it manually, but I can only assume the same thing will happen.

Kevin A.
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-06T13:33:34+00:00

I disabled the anti virus and the new fix still failed. Same error 80073712
Was this answer helpful?

0 comments No comments