Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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  1. Anonymous
    2014-05-04T20:50:00+00:00

    (Update (4/18/14):  A couple workarounds have been found to resolve most customers who are receiving 0x80073712 while installing KB 2919355.  Please first try these steps:

    1)     Open an elevated command prompt.  (Enter command prompt into Search.  In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.)

    2)     a) If you’re running a 64-bit version of Windows, enter the following command into the Administrator: Command Prompt window and press the Enter key:

     

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    b) If you’re running a 32-bit version of Windows, enter the following command into the Administrator: Command Prompt window and press the Enter key:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

    c) If you’re running Windows RT 8.1, enter the following command into the Administrator: Command Prompt window and press the Enter key:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

    3)   Then enter the following commands and press the Enter key after each command:

    DISM.exe /Online /Cleanup-image /Restorehealth

    dism /online /cleanup-image /startcomponentcleanup  

    4)     Run Windows Update again and try to re-install KB2919355

    5)   If Windows Update still fails to install the update, Windows 8.1 customers should try to install it manually from the Microsoft Download Center.  You can find the download links here:

    32-bit versions of Windows 8.1: http://www.microsoft.com/en-us/download/details.aspx?id=42327

    64-bit versions of Windows 8.1:  http://www.microsoft.com/en-us/download/details.aspx?id=42335

    6)  If neither of these solutions resolves your error, please contact Microsoft Support so that we can further investigate your issue.  We thank you for your patience and apologize for any inconvenience.

    Finally, 8.1 update success!  I made 15 attempts to update Windows 8.1 to KB2919355 using auto update, manual updates, and various elevated command prompt commands.

    I tried the solution proposed by V. Samartha above on an installation of Win 8.1 Pro and it failed to allow the 8.1 update KB2919355 to install. As suggested, I contacted MS support and a level 1 support tech advised to first run as administrator the command "sfc /scannow" which invokes the MS resource checker which finds and repairs corrupt Windows files. Then I ran the dism tools as outlined above to remove the old update package, clean-up component store corruption, clean-up superseded components in the component store on the running Windows image, Then I downloaded the 8.1 update files from the MS Download center and they installed correctly. Note that the MS download center advises the correct order for installation of the six updates, I followed that order.

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  2. Anonymous
    2014-05-04T21:34:31+00:00

    Damn it, the restore health failed once again.

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  3. Anonymous
    2014-05-04T22:08:01+00:00

    I'm running 64-bit Win8.1, so I removed the Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 as suggested here.

    DISM.exe /Online /Cleanup-image /Restorehealth reports failure, with error 0x800f081f. 

    I am now trying to contact Microsoft Support as suggested in step 6, but this is a stale URL. 

    Please update the Microsoft Support URL in this answer (if it is still true that MS Support is willing to help individuals resolve this problem).

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