Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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  1. Anonymous
    2014-05-03T04:21:33+00:00

    Hi Susan,

    I agree on the fact that, generally speaking, system corruption is occurring.

    The question now is: why? I think this might depends on Microsoft bad written or faulty code in some instances, on third-party software in some other instances, even of hardware issues somtimes, and also due to users' mistakes in some other occasions.

    But on the case of this Windows 8.1 Update, I am convinced that the reason of system corruption depends on Microsoft.

    My systems were totally fine before attempting this update.

    The reason of these hundreds of thread pages is not that our systems were corrupted, but it's because Microsoft realeased a very badly developed major update.

    Exactly.

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  2. Anonymous
    2014-05-03T04:38:16+00:00

    Once upon a time I went to a security conference and learned that antivirus vendors (yes trusted/major vendors) had been continuing to use certain networking api's in their software when they had been told that these api's were no longer supported and were being phased out.  They preferred the way they used to do it because it gave them more information over the firewall and networking ports.  But, as a result we saw some nasty performance issues when this antivirus was installed on servers.  Before this I kept saying the issue was Microsoft's.  When I realized that the vendors also had a fault, it was a learning experience.   There's fault on both sides. 

    The Microsoft ecosystem is - in my personal opinion - messy.  Even the trusted vendors do not code as well as they should.  As you say, the end users suffer as a result.

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  3. Anonymous
    2014-05-03T04:38:43+00:00

    Thank you Susan,

    But this brings up another problem.

    I only install Microsoft software and major/trusted software vendors programs.

    I do not "play" with my PCs. The only hardware I connect via USB are printers and external drives (again, only major/trusted manufacturers).

    It appears to me that as of lately Microsft hasn't be capable to manage any longer the extremely wide software and hardware ecosystem it has been creating!

    And this is a total contradiction.

    Also, my feeling is that Windows Update is creating corruption in our systems at some point, and that the current MS OSs are no longer capable to fix those issues via embedded OS maintenance.

    My idea is that the reason of all that is that current Microsoft coders are not as good as they were in the past, and of course because nobody knows how to handle properly the mammuth coding cores which come from older Windows versions.

    Again, all the above is putting unnecessary and unwanted burden on us, the end users, and creating major pain and failure.

    This is sooo true Marco!  Microsoft is truly not the same company they were when they developed XP and Windows 7(notice I am ignoring Vista.)  I also believe that this update is corrupting our systems.  This is clear from some of the issues being experienced by the users who have "successfully" installed this disaster of an update.  One of them is internet issues and now, after yesterday's failed install, I am having browsing issues that both my husband and son are not experiencing...so it is not the ISP.  My husband is using Kubuntu and my son is using Windows 7.   Now I will have to troubleshoot yet another issue.  One of the ways one of the customers had to install this update in the first place was to disable their internet adapter or something like that...and one of the issues after they were able to install was no internet connection(different user I believe.)  Some users disable IE11 to complete the install and then cannot use IE11.  

      In response to the "playing with software" statement I have had my own personal computers for 11 years and have ALWAYS used third party software and tweaked my systems with NO ISSUES whatsoever...so this has NOTHING to do with the end user and everything to do with MS.

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