Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-23T06:36:51+00:00

I have only 2919355.

however - are there any other folks that get black, flickering screen after installing it?
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Anonymous

2014-04-23T08:17:10+00:00

Hi:

I've worked with several different systems with the 8.1 Update 1 fiasco. My own laptop, an Asus VivoBook S200E-RHI3T73, Intel 64 bit, is partitioned into a C and D drive, one for Windows and the other for data. It's an admirable theory, unfortunately one that no one else follows. Expecting to spend at most two hours on the 8th of April, I installed the first five updates without a hitch followed by a failure with error code 80070002 on KB2919355. Forty hours later on April 16th, I successfully installed the update by abandoning Windows Update, cleaning up Windows, doing a clean boot and then installing the downloaded Windows8.1-KB2919355-x64.msu. The interaction of KB2919355 Windows update with my laptop's hardware/partitioning was toxic resulting in severe windows update errors, loss of restore points and so on. Of course there was nothing wrong with my Windows Update and everything wrong with KB2919355 via Windows update.

My sister's laptop, an HP ENVY TouchSmart 15-j057cl, Intel 64 bit, also failed the update. Her laptop is not partitioned with the bizarre c and d sections. After figuring out that she hadn't updated, she was later able to try Windows update again successfully on the 19th.

I then updated a Gateway DX4860-UR28 Desktop, Intel 64 bit, that was still running 8.0 with a standard C: drive. I downloaded the 3.7gb update fairly quickly, Comcast living up to its promises for once on Saturday morning. It then went into a long run of configuration reboots, counting up by percentage. When it was done, 8.1 update 1 was installed without my lifting a finger.

Today, I took the second identical Asus VivoBook S200E-RHI3T73 laptop. The first five Windows updates had been automatically installed but KB2919355 had never been attempted. I tried installing the stand alone Windows8.1-KB2919355-x64.msu but came up with error 80070003, path not found, another kiss of death. I tried again, cleaning out the softwaredistribution folder and finally had to bite the many-hours scan fix below to install the update. All of my attempts were done in a clean boot environment while all post Update 1 updates installed with nothing disabled, without a hitch. Now the second laptop has 8.1 update 1.

On the third identical laptop, KB2919355 has already failed and the damage has been done. Here's my fix:

Downloading Windows8.1-KB2919355-x64.msu.

Downloading and running WindowsUpdateDiagnostic.diagcab

Administrator command prompt steps:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

DISM.exe /Online /Cleanup-image /Restorehealth

Clean Boot

Restart

Install Windows8.1-KB2919355-x64.msu

Restart

Undo Clean Boot to Normal Start

KB2919355 is one toxic update and if it doesn't like the hardware/partitioning of your computer, it will never work without cleaning up the devastation it unleashes and then using the downloaded stand-alone installer.

I filed a case with Asus, heard nothing back and of course we will most likely never hear anything from Microsoft. Who knows what changes they're making behind the scenes, if any. They certainly aren't going to tell us.
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Anonymous

2014-04-23T08:34:32+00:00

Hi Thenrik,

You mention "five Windows updates", so could you please confirm if on the systems you worked on Windows Update proposed 5 different updates as part of Windows 8.1 Update (2919355, 2932046, 2934018, 2137592 and 2938439), and not just 2919355?

Thank you. ****
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