Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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  1. Anonymous
    2014-04-21T19:33:17+00:00

    The dism command in step 2 gives me the following error:

    Deployment Image Servicing and Management tool

    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    An error occurred trying to open - Package_for_KB2919355~31bf3856ad364e35~amd64~

    ~6.3.1.14 Error: 0x800f0805

    The specified package is not valid Windows package.

    Error: 0x800f0805

    The specified package is not valid Windows package.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

    The dism.log warnings and errors are:

    2014-04-20 10:59:10, Warning               DISM   DISM Provider Store: PID=20828 TID=7352 Failed to Load the provider: C:\Users\JOSLUI~1\AppData\Local\Temp\013A0BEC-483A-42D7-878B-A2FC5C688A37\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    2014-04-20 10:59:10, Warning               DISM   DISM Provider Store: PID=20828 TID=7352 Failed to get the IDismObject Interface - CDISMProviderStore::Internal_LoadProvider(hr:0x80004002)

    2014-04-20 10:59:10, Warning               DISM   DISM Provider Store: PID=20828 TID=7352 Failed to Load the provider: C:\Users\JOSLUI~1\AppData\Local\Temp\013A0BEC-483A-42D7-878B-A2FC5C688A37\Wow64provider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x80004002)

    2014-04-20 10:59:10, Warning               DISM   DISM Provider Store: PID=20828 TID=7352 Failed to Load the provider: C:\Users\JOSLUI~1\AppData\Local\Temp\013A0BEC-483A-42D7-878B-A2FC5C688A37\EmbeddedProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    2014-04-20 10:59:10, Error                 DISM   DISM Package Manager: PID=20828 TID=7352 Failed opening package Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14. - CDISMPackageManager::Internal_CreatePackageByName(hr:0x800f0805)

    2014-04-20 10:59:10, Error                 DISM   DISM Package Manager: PID=20828 TID=7352 Failed to get the underlying cbs package. - CDISMPackageManager::OpenPackageByName(hr:0x800f0805)

    2014-04-20 10:59:10, Error                 DISM   DISM Package Manager: PID=20828 TID=7352 The specified package is not valid Windows package. - GetCbsErrorMsg

    2014-04-20 10:59:10, Error                 DISM   DISM Package Manager: PID=20828 TID=7352 Failed opening package with the name "Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14" - CPackageManagerCLIHandler::Private_GetPackageNameFromCommandLine(hr:0x800f0805)

    2014-04-20 10:59:10, Error                 DISM   DISM Package Manager: PID=20828 TID=7352 Failed while processing command remove-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f0805)

    The first dism command in step 3 gives me the following error:

    Deployment Image Servicing and Management tool

    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    [==========================100.0%==========================]

    The restore operation failed. Either the repair source was not found or the comp

    onent store cannot be repaired.

    Error: 0x800f081f

    DISM failed. No operation was performed.

    For more information, review the log file.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

    The dism.log warnings and errors are:

    2014-04-20 11:00:05, Warning               DISM   DISM Provider Store: PID=29280 TID=1392 Failed to Load the provider: C:\Users\JOSLUI~1\AppData\Local\Temp\7DD37942-7673-4CE7-A2DB-BB0F9549C6DB\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    2014-04-20 11:00:05, Warning               DISM   DISM Provider Store: PID=29280 TID=1392 Failed to get the IDismObject Interface - CDISMProviderStore::Internal_LoadProvider(hr:0x80004002)

    2014-04-20 11:00:05, Warning               DISM   DISM Provider Store: PID=29280 TID=1392 Failed to Load the provider: C:\Users\JOSLUI~1\AppData\Local\Temp\7DD37942-7673-4CE7-A2DB-BB0F9549C6DB\Wow64provider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x80004002)

    2014-04-20 11:00:05, Warning               DISM   DISM Provider Store: PID=29280 TID=1392 Failed to Load the provider: C:\Users\JOSLUI~1\AppData\Local\Temp\7DD37942-7673-4CE7-A2DB-BB0F9549C6DB\EmbeddedProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    2014-04-20 11:01:40, Error                 DISM   DISM Package Manager: PID=29280 TID=1392 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)

    2014-04-20 11:01:40, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800F081F

    The actual commands I ran are:

    dism /LogLevel:2 /LogPath:C:\JL\DISMlogs\DISM-remove-pack.log /English /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    and

    >DISM.exe /LogLevel:2 /LogPath:C:\JL\DISMlogs\DISM-restore-health.log /English /Online /Cleanup-image /Restorehealth

    which make it easier to find the errors and to keep a separate dism.log per run.

    In a previous post here I mentioned that my dism.log had garbage on it. I solved the issue by renaming it. It seems that by default dism writes to a single log file, appending log messages to the file every time you run it. If the file somehow gets corrupted, the program does not complain, but keeps outputing log messages there.

    In short, this recipe does not work for me. And, the link you provide to contact Microsoft support at the ned of your post is broken. It takes me to a page that says:

    Lo sentimos

    La página que busca ya no está disponible o puede que tenga una nueva ubicación.

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  2. Anonymous
    2014-04-21T19:47:03+00:00

    I think I have figured it out!!!

    Simply, Microsoft accidentally gave this patch the WRONG NUMBER.

    Instead of 2919355, obviously it was destined to be number 2919666

    (aka "the update from H3LL"...)

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  3. Anonymous
    2014-04-21T20:25:48+00:00

    Vivian and MS,

    I still have not seen any answers to the following scenario which also has error 80073712 . Perhaps it will give more clues to the overall issue.    I ran

    C:\WINDOWS\system32>dism /online /get-packages /format:table | findstr KB2919355

    Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

            | Installed | Update          | 4/9/2014 11:51 AM

    Questions:

    1. Does this mean the ENTIRE package KB2919355 [including all of the *.msu subfiles listed in the manual download site ] is installed?
    2. I still have Windows Update telling me that KB2919355 (25.4 MB) needs installed. That size file corresponds to the .msu subfile KB2932046 , which I have not been able to manually install, getting error 80073712. Is Windows Update reporting a false need to install? Is KB2932046 actually installed?
    3. Exactly what is the purpose of KB2932046 ? All of the new features of Windows 8.1 Update 1 seem to be working just fine on my system, so I do not wish to do a restore point or any other such “start overs” for fear that I’ll end up with the Update not loading at all this time. I like the new features!

    My system, again, is a Windows 7 upgraded to Windows 8 Pro with Media Center then to Windows 8.1. It’s a 32-bit system with no touch pen or touch screen.

    For the time being, I’ve just hidden the update. Three other small updates have since come through and installed just fine.

    I’m sure you are as frustrated as I and other posters are with this particular Update, but perhaps a daily report of some type of progress made would at least let us know you are working on it. [ 20 cases solved, 5 to go ]

    Thanks.

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