Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-20T20:41:37+00:00

Finally, success.

For me the solutions that Samantha V and others posted didn't work - tried all the sfc /scannow and DISM commands both with and without Eset Smart Security installed (and yes, with admin rights); I've no VPN client, and can't add a System Tools folder; and stuff only seemed to grow worse with lots of errors in the system event log.

I found a post about refreshing Windows 8.1 *without* losing all installed applications, here:

How to Repair-Install Windows 8 and 8.1 without Losing Anything

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

This procedure only removes all installed Updates - just what I wanted - and lets you start over with all your applications and settings intact. The repair-install took about 45 minutes; after that I did a Disk Cleanup for System Files to remove the old Windows.old folder. Verified all applications are still there & working; made a restore point for you-never-know.

Then I got a list of 41 Windows updates, which took another 45 minutes to install via Windows Update (so: no hassle with offline downloads, DISM, or elevated command prompts ). Restart, then I got two more (kb2919442 and an IE-11 security update). THEN the big WinUpdate kb2919355, again via the regular Windows Update. This got to 100% where before it failed at 99%. TA-DA.

I did the Update with Eset Smart Security running, btw; except that I had unchecked the option for HIPS, a "self-defense" feature under Eset's Advanced Options. Not sure if this made any difference though.

The eightforums site has another nice article about copying a well-working Windows system into a refresh folder for easy backup and restore - in case MS tries something like this in future and leaves us no way out but to re-install.

This experience is not something that'd make me recommend Ms at this point </understatement>

So let me get this straight. If you perform the refresh you will not lose ANYTHING except Windows installed updates? You won't lose your programs or any customizations? It only affects Windows Updates? Thank you for answering this question.

I started to try the refresh and it told me I had to re install all my 3rd party programs. But you will lose all your windows updates. I don't want to re-install all my 3rd party software.
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Anonymous

2014-04-20T20:46:38+00:00

Go to the discussion on Microsoft Community -- if update to 8.1 did not install post here.

Thank you sherrif! =,=

Isn't this obvious that if update1 did install sucessfully I wouldn't have to deal with this shaite and trying retarded workarounds because MS eff-upped the updated?!
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Anonymous

2014-04-20T21:19:01+00:00

How to Repair-Install Windows 8 and 8.1 without Losing Anything

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

I started to try the refresh and it told me I had to re install all my 3rd party programs. But you will lose all your windows updates. I don't want to re-install all my 3rd party software.

Doesn't it depend on how you do the refresh? My understanding is that if you do it using the steps from the eightforums.com link above, everything will be kept -- the installer should give you an option to "Keep my files, programs, and settings", or something like that. In that case, it's only the Windows system files (and updates) that get deleted. If you do a refresh from the Windows 8 control panel, though, it'll remove your desktop programs.
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