Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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  1. Anonymous
    2014-04-20T15:48:31+00:00

    Succeeded at last, but I don't think any of the tips listed here actually mattered for me. DISM never found anything worth while. Repairing the BCD store clinched the deal for me.

    What I miss in most posts is concrete error messages. After the botched update, the Windows event log points to C:\Windows\Logs\CBS\CBS.log which says:

    Error CSI 000003fc@2014/4/18:23:32:05.163 (F) base\wcp\plugins\bfsvc\bfsvc.cpp(218): Error HRESULT_FROM_WIN32(123) originated in function Windows::WCP::Bfsvc::BasicInstaller::Install expression: HRESULT_FROM_WIN32(GetLastError())

    and a few lines later:

    Error [0x018049] CSI 000003fe (F) Failed execution of queue item Installer: CSI Boot File Servicing (BFSVC) AI ({c5f0e9d7-e844-4507-89e4-701b5a747221}) with HRESULT HRESULT_FROM_WIN32(123). Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable (2)[gle=0x80004005]

    The first message appears in exactly one google find, a superuser answer where someone suggests to repair the BCD store (don't ask me what it is but I like repairing things). I have a relatively old PC with good old 4 entry partition tables, no EFI. The BCD repair process is described in many places but failed on me too, until I set the active flag of the 350MB partition reserved by Windows. I guess Windows set that flag originally, but over time I added a few Linux distributions with grub and grub2 boot loaders and the active flag drifted, but Windows never cared until this very update.

    So what I think the essence is of what I did concretely:

    • Boot the Windows DVD, repair, advanced, to open a command prompt
    • Mark the 350MB system partition active. The "lis(t) par(tition)" command shows the number corresponding to that partition. The N below is that number. 

    diskpart

    set disk 0

    lis par 

    set par N

    active

    exit

    • Repair BCD

    bootrec /rebuildbcd

    • Reboot and let Windows Update install KB919355, this time without undoing after the reboot. Then Windows Update finds another update that needs a reboot.

     I've ran the "sfc /scannow" and dism commands many times and the result was always the same: they say everything is all right, except the /Restorehealth one that cries "The restore operation failed. Either the repair source was not found or the component store cannot be repaired.  Error: 0x800f081f". The summary in DISM.log always says everything is all right (no corruption, no repair), except two errors after the summary:

    DISM Package Manager: PID=1036 TID=2904 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)

    DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800F081F

    It still happens now that the update has succeeded. Therefore it seems the many tries with DISM commands were useless on my system, but there have been posts here that showed their effect on other systems.

    Hope you'll reach the other side soon. The grass is greener here, at least until the next Patch Tuesday.

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  2. Anonymous
    2014-04-20T18:28:03+00:00

    Finally, success.

    For me the solutions that Samantha V and others posted didn't work - tried all the sfc /scannow and DISM commands both with and without Eset Smart Security installed (and yes, with admin rights); I've no VPN client, and can't add a System Tools folder; and stuff only seemed to grow worse with lots of errors in the system event log.

    I found a post about refreshing Windows 8.1 *without* losing all installed applications, here:

    How to Repair-Install Windows 8 and 8.1 without Losing Anything

    http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

    This procedure only removes all installed Updates - just what I wanted - and lets you start over with all your applications and settings intact. The repair-install took about 45 minutes; after that I did a Disk Cleanup for System Files to remove the old Windows.old folder. Verified all applications are still there & working; made a restore point for you-never-know.

    Then I got a list of 41 Windows updates, which took another 45 minutes to install via Windows Update (so: no hassle with offline downloads, DISM, or elevated command prompts ). Restart, then I got two more (kb2919442 and an IE-11 security update). THEN the big WinUpdate kb2919355, again via the regular Windows Update. This got to 100% where before it failed at 99%. TA-DA.

    I did the Update with Eset Smart Security running, btw; except that I had unchecked the option for HIPS, a "self-defense" feature under Eset's Advanced Options. Not sure if this made any difference though.

    The eightforums site has another nice article about copying a well-working Windows system into a refresh folder for easy backup and restore - in case MS tries something like this in future and leaves us no way out but to re-install.

    This experience is not something that'd make me recommend Ms at this point </understatement>

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  3. Anonymous
    2014-04-20T19:20:06+00:00

    Solution worked for me TX.....

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