Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

Was this answer helpful?

10 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

Was this answer helpful?

3 people found this answer helpful.
0 comments

1,053 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-04-15T22:07:04+00:00

    Solved!

    After many hours I finally installed KB2919355 update.  I tried all the solutions from previous posts both with Windows Update and standalone installers many times with no success. I don't really know what became the key point of bringing the smile to my face, because it's nothing new. Maybe just the order of commands, but it worked. So, these are my steps:

    1. Download offline installers:

    http://www.microsoft.com/en-us/download/details.aspx?id=42335 2. Fix Windows Update:

    http://support.microsoft.com/kb/971058/ 3. Scan Windows system components:

    sfc /scannow 4. Remove KB2919355 package:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 5. Clean up the WinSxS folder:

    dism /online /cleanup-image /startcomponentcleanup /resetbase 6. Clean up disk with system files remove:

    cleanmgr.exe 7. Restart computer 8. Run offline installer:

    Windows8.1-KB2919355-x64.msu

    Success! with prompt to restart computer once again and showing new Metro app shortcut on my taskbar.

    Big shame to Microsoft!

    Wow I tried everything here, this finally worked. Thanks, I been at this for a week.

    I did all this and it did not work. Here is a copy of the windows update log with some strange codes maybe this can unlock the mystery!  Plus I tried a refresh using copy of install disc provided by Microsoft tech support when they had to remote update me to 8.1 last November. said failed at 35%!

    and have tried ever other work around listed dism.exe  etc.

    2014-04-15 14:28:38:231 824 e70 PT +++++++++++  PT: Synchronizing server updates  +++++++++++

    2014-04-15 14:28:38:231 824 e70 PT  + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx

    2014-04-15 14:28:40:307 824 e70 PT  + SyncUpdates round trips: 2

    2014-04-15 14:28:41:476 824 e70 Agent  * Found 0 updates and 17 categories in search; evaluated appl. rules of 618 out of 1072 deployed entities

    2014-04-15 14:28:41:476 824 e70 Agent *********

    2014-04-15 14:28:41:476 824 e70 Agent **  END  **  Agent: Finding updates [CallerId = Device Driver Retrieval Client  Id = 2]

    2014-04-15 14:28:41:476 824 e70 Agent *************

    2014-04-15 14:28:41:476 824 e70 IdleTmr WU operation (CSearchCall::Init ID 2, operation # 20) stopped; does use network; is not at background priority

    2014-04-15 14:28:41:476 824 650 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = Device Driver Retrieval Client]

    2014-04-15 14:28:41:476 824 e70 IdleTmr Decremented PDC RefCount for Network to 0

    2014-04-15 14:28:41:476 824 e70 IdleTmr Decremented idle timer priority operation counter to 0

    2014-04-15 14:28:41:476 824 650 COMAPI  - Updates found = 0

    2014-04-15 14:28:41:476 824 650 COMAPI ---------

    2014-04-15 14:28:41:476 824 650 COMAPI --  END  --  COMAPI: Search [ClientId = Device Driver Retrieval Client]

    2014-04-15 14:28:41:476 824 650 COMAPI -------------

    2014-04-15 14:28:41:569 824 154 Report REPORT EVENT: {9E7B5728-8176-449C-B18C-2944DF2027A4} 2014-04-15 14:28:37:294-0700 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 Device Driver Retrieval Client Success Software Synchronization Windows Update Client successfully detected 0 updates.

    2014-04-15 14:28:42:099 824 154 Report REPORT EVENT: {6BA5F5B8-1211-4AB2-A3C0-3A470ADCE567} 2014-04-15 14:28:41:476-0700 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 Device Driver Retrieval Client Success Software Synchronization Windows Update Client successfully detected 0 updates.

    2014-04-15 14:28:42:224 824 154 Report CWERReporter finishing event handling. (00000000)

    2014-04-15 14:32:28:349 824 820 Agent Attempt 3 to obtain post-reboot results for event with cookie 30365928_3764309226.

    2014-04-15 14:32:30:171 824 820 Handler Post-reboot status for session 30365928_3764309226: 0x800f0922.

    2014-04-15 14:32:30:171 824 820 Report WARNING: PostReboot: Failed to update the history status: 0x80248FFF

    2014-04-15 14:32:35:185 824 154 Report REPORT EVENT: {1A9AE326-B099-4B66-8DC7-F292F1F485AE} 2014-04-15 14:32:30:171-0700 1 182 [AGENT_INSTALLING_FAILED] 101 {ACBE97D7-83F2-410D-97CF-5A63D58D6923} 501 800f0922 wusa Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0922: Update for Windows (KB2919355).

    2014-04-15 14:32:35:185 824 154 Report WARNING: Failed to get service object: 80248014

    2014-04-15 14:32:35:201 824 154 Report WARNING: Failed to get service object: 80248014

    2014-04-15 14:32:35:201 824 154 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8

    2014-04-15 14:32:35:201 824 154 Report WER Report sent: 7.9.9600.16422 0x800f0922(0) ACBE97D7-83F2-410D-97CF-5A63D58D6923 Install 101 Unmanaged

    2014-04-15 14:32:35:201 824 154 Report CWERReporter finishing event handling. (00000000)

    2014-04-15 14:36:32:416 824 820 AU ReAttemptDownloadsAsUserIfNecessary, No calls in download progress.

    2014-04-15 14:37:33:547 824 f0c WuTask WUTaskHandler successfully started the task.

    2014-04-15 14:37:33:547 824 820 WuTask WUTaskManager received event to unregister task.

    2014-04-15 14:37:41:126 824 154 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"

    2014-04-15 14:37:41:126 824 154 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Reporting URL: "http://statsfe2.update.microsoft.com/ReportingWebService/ReportingWebService.asmx"

    2014-04-15 14:37:41:126 824 154 Report OpenReportingWebServiceConnection, reporting URL = http://statsfe2.update.microsoft.com/ReportingWebService/ReportingWebService.asmx

    2014-04-15 14:37:41:126 824 154 Report Uploading 2 events using cached cookie.

    2014-04-15 14:37:41:360 824 154 Report Reporter successfully uploaded 2 events.

    2014-04-15 14:46:32:424 824 820 AU User login event timer expired for session id: 1.

    2014-04-15 14:46:32:424 824 820 AU #############

    2014-04-15 14:46:32:424 824 820 AU ## START ##  AU: Install updates

    2014-04-15 14:46:32:424 824 820 AU #########

    2014-04-15 14:46:32:424 824 820 AU  # Initiating scheduled install

    2014-04-15 14:46:32:518 824 820 AU WARNING: There are no approved updates to install

    2014-04-15 14:46:32:518 824 820 AU  # Exit code = 0x8024000C

    2014-04-15 14:46:32:518 824 820 AU #########

    2014-04-15 14:46:32:518 824 820 AU ##  END  ##  AU: Install updates

    2014-04-15 14:46:32:518 824 820 AU #############

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-04-15T22:16:20+00:00

    Hi Tony,

    Just run the exe file, let it look for removable files, then look which of the files you want to remove (when the result pops up) It tells you what is save to remove. Then press OK and let it clean it up for you, restart.

    Michael

    Hi Michael, I found out where the cleanmgr.exe thing is by doing a search from the charm bar. I will try your way and see if it works. And if it does I will get back to everyone here. Thanks for your help. Have a good day. 

    Alas, tried all the steps but still cannot install the update. Did the fix update thing and there was an error said some files are corrupted and was not able to fix. Will just have to wait for MS to come out with a patch or fix.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-04-15T23:27:16+00:00

    Still no fix from MS? Oh, well I guess I can wait.

    Was this answer helpful?

    0 comments