Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-04-15T20:34:33+00:00

I am seeing error 80073712 too. I tried darora10 method. It didn't work. First, the command

DISM /online /get-packages /format:table | findstr KB2919355

doesn't output anything, so I entered

DISM /online /cleanup-image /restorehealth

which gives me (in spanish, sorry. There is not much help in the spanish-speaking groups)

Herramienta Administración y mantenimiento de imágenes de implementación

Versión: 6.3.9600.16384

Versión de imagen: 6.3.9600.16384

[==========================100.0%==========================]

Error durante la operación de restauración. El origen de la reparación no se enc

ontró o no se puede reparar el almacén de componentes.

Error: 0x800f081f

Error de DISM. No se realizó ninguna operación.

Para obtener más información, revise el archivo de registro.

El archivo de registro de DISM se encuentra en C:\WINDOWS\Logs\DISM\dism.log

AND: the file dism.log is full of non-ascii characters. Look at this lines, for example:

[820] Caller did not request sparse mount

[820] Mounting new image.

Wim: [\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim]

Image Index: [1]

Mount Path: [C:\WINDOWS\TEMP\15333594-7720-4c88-a4e8-44140ad45ef6]

[820] Wimserv process started for guid a1a3c381-caed-4e07-a2a6-ec5fc18869bd. Id is 500

[500] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

[500] Mounted image at C:\WINDOWS\TEMP\15333594-7720-4c88-a4e8-44140ad45ef6.

[820] [0x8007007b] FIOReadFileIntoBuffer:(1415): El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos.

[820] [0xc142011c] UnmarshallImageHandleFromDirectory:(511)

[820] [0xc142011c] WIMGetMountedImageHandle:(2568)

[820] [0x8007007b] FIOReadFileIntoBuffer:(1415): El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos.

[820] [0xc142011c] UnmarshallImageHandleFromDirectory:(511)

[820] [0xc142011c] WIMGetMountedImageHandle:(2568)

[820] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

[820] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

[820] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

[820] [0x80070070] ReadWriteDataInternal:(134): Espacio en disco insuficiente.

[820] [0x80070070] WriteDataCallback:(1143): Espacio en disco insuficiente.

[820] [0x80070070] AddCaptureNodeToImage:(4190): Espacio en disco insuficiente.

[820] [0xc144012e]

〲㌱ㄭⴰ㠱ㄠ㨹㐳〺ⰰ䔠牲牯††††††††䐠卉⁍†䥄䵓圠䵉倠潲楶敤㩲倠䑉㠽〲䌠尺楗摮睯屳敔灭ㅜ㌵㌳㤵ⴴ㜷〲㐭㡣ⴸ㑡㡥㐭ㄴ〴摡㔴晥尶楗摮睯屳祓瑳浥㈳捜湯楦屧体呆䅗䕒⠠剈卅䱕㵔砰〸㜰〰〷 ‭坃浩慍慮敧㩲场浩牐癯摩牥獍䱧杯慃汬慢正਍〲㌱ㄭⴰ㠱ㄠ㨹㐳〺ⰰ䔠牲牯††††††††䐠卉⁍†䥄䵓圠䵉倠潲楶敤㩲倠䑉㠽〲䌠尺楗摮睯屳敔灭ㅜ㌵㌳㤵ⴴ㜷〲㐭㡣ⴸ㑡㡥㐭ㄴ〴摡㔴晥尶楗摮睯屳祓瑳浥㈳捜湯楦屧体呆䅗䕒⠠剈卅䱕㵔砰〸㜰〰〷 ‭坃浩慍慮敧㩲场浩牐癯摩牥獍䱧杯慃汬慢正਍[820] [0x80070070] ProcessWimQueueNode:(448): Espacio en disco insuficiente.

...

Is anybody else seeing this kind of output in their log files?

Hi J.L.O. --

Yes, I got the Chinese characters in a former attempt, but I ran so many attempts for 3 days that I don't remember what I did previous to my successful install. One thing I do remember is doing a system restore to the earliest restore point on the list somewhere in some sequence before I was successful - so here is what I would recommend you try:

Start "Control Panel" and select the "Recovery" icon. Select "Open System Restore". Select "Next", and then select a restore point earlier than the first unsuccessful try at running Windows Update. This should restore your system to where there are no remnants of the failed update package remaining.

Now run darora10's procedure again. Hopefully step #3 should produce no output and step #6 should run to completion successfully. If so, you should check your installed updates list to make sure the prerequisite KB2919442 update is installed (you can check this in Control Panel - if not there you will have to install it). Next manually install the update package as before and if the install is successful, reboot to complete the installation. If the reboot is successful run Windows Update to install any other updates installed since the restore point date.

I hope the above works - Good luck.

LeicaIIIf
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Anonymous

2014-04-15T20:54:11+00:00

I'm having the same problem. The update keeps giving me that error and won't work. I tried to use another method but for some reason my start menu stop working today. I thought maybe it was because of the update, but nobody said anything like that.

Does anybody know how to fix it? When I turn on my pc it directly goes to desktop, it doesn't show the metro ui and while in desktop I can't use the windows key to go to the metro ui either. The side bar doesn't work either, so I can't even turn off the laptop without forcing it.

My laptop hates me today.
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Anonymous

2014-04-15T21:51:14+00:00

Hi,I have still the same problem altough i did everything that i read.I found a restore point to 04.04.2014, and did the other things (KB2919442 has allready installed at march 12)step by step and again not able to install update package KB2919355. in a short time I'll try to make a "one touch recovery".I give up .
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