Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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  1. Anonymous
    2014-04-14T18:23:35+00:00

    MS just posted what we think is an update Fix for this.   Give it a shot let us know. 

    Check your Windows Update for new download.

    http://microsoft-news.com/microsoft-offers-hotfixes-workarounds-for-windows-8-1-update-install-issues/

    I experienced error code 80070002 several times.  I followed the instructions at the referenced site.  Now the install fails with error code 80073712.  I ran the Update Troubleshooter, installed again, same error 80073712.  I ran DISM Scanhealth and Restorehealth, installed the Update again, same error 80073712.  I'm very frustrated with this 8.1 Update.  Is there a real solution?

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  2. Anonymous
    2014-04-14T19:03:47+00:00

    I have 3 PC, Intel X64, AMD X64 and Tablet X86, and they were all failing the update.  After hours of trying countless suggestions and frustrations, I found success. 

    What I notice:

    1. This folder (even empty) must be in the start menu.  If you are like me who likes to modify and move folders in start menu, the update will failed if this folder isn't there.

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools

    1. Updates must be installed in exact ordered. I already had KB2919442, KB2932046, KB2937592 and KB2938439 installed.  The KB2919355 failed every time.  There's seems to be no obvious way to remove the other updates.  Thus, my only option was to restore to previous point when the last 3 updates weren't installed, and then, reinstall them manually in exact order.

    KB2919442

    KB2919355

    KB2932046

    KB2937592

    KB2938439

    KB2949621

    Unfortunately, only my Intel X64 and AMD X64 desktop PCs had restore points so I couldn't fix my X86 tablet.

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  3. Anonymous
    2014-04-14T19:05:45+00:00

    To all the people following this thread who have not been able to update with error code 80073712, notice there is another thread in this site:

    http://answers.microsoft.com/en-us/windows/forum/windows8\_1-windows\_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d?page=1&tm=1397501659880

    where there's an answer from Vivian Samantha, Microsoft Forum Moderator saying:

    "We are currently investigating Error 80073712 when installing KB2919355.  Our escalation agents are actively engaged with many of the posters in this thread to help identify the root cause of this error.  The information you are providing is very helpful in aiding our investigation.  Please check back for an update when a cause and resolution have been determined.

    We thank you for your patience and apologize for any inconvenience"

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