Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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  1. Anonymous
    2014-04-09T17:09:21+00:00

    I tried the clean boot as suggested, and I still get the same Windows Update error 80073712

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  2. Anonymous
    2014-04-09T16:54:55+00:00

    I have also been trying to fix this problem all day.  I have Windows 8.1 Pro with Media Center (64-bit) installed and the Win 8.1 update initially failed with 800f0092 but now 80073712.

    I have used Windows Update and the Standalone files. I have tried the Windows Update Troubleshooter, the DISM Tool and finally the Refresh PC function... all to no avail. Even the Refresh PC function encountered a problem.

    I have been on to MS Support who remotely accessed my PC and carried out all the same checks that I had done... then tried selling me the Premium Service at £95, which I declined.

    SFC/scannow shows no problems and the Windows Update repair shows all fixed. I am now at a loss of what to do next. Very frustrating.

    Bizarrely, I had no issues updating my old HP Presario A900 laptop!!

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  3. Anonymous
    2014-04-09T16:25:18+00:00

    Did the fix it stuff and got this.

    Issues found
    Problems installing recent updates<br><br><br>Problems installing recent updates Not fixed
    Repair Windows Update Completed <br> --- ---
    Check for missing or corrupt files<br><br><br>Check for missing or corrupt files Detected
    Repair missing or corrupt files Completed <br> --- ---
    Service registration is missing or corrupt<br><br><br>Service registration is missing or corrupt Fixed
    Reset service registration Completed <br> --- ---
    Windows Update error 0x80073712(2014-04-09-T-11_07_46A)<br><br><br>Windows Update error 0x80073712(2014-04-09-T-11_07_46A) Fixed
    Resetting Windows Update data store Completed <br> --- ---
    Potential issues that were checked
    Windows Update environment variables are incorrect<br><br><br>Windows Update environment variables are incorrect Issue not present
    Some security settings are missing or have been changed<br><br><br>Some security settings are missing or have been changed Issue not present
    Windows Update services are not running<br><br><br>Windows Update services are not running Issue not present
    Cryptographic service components are not registered<br><br><br>Cryptographic service components are not registered Issue not present
    Issues found Detection details
    6 Problems installing recent updates Not fixed <br> --- --- --- ---
    Repair Windows Update Completed <br> --- --- <br> --- <br> Repair Windows Update services and dependencies

    | | 6 | Check for missing or corrupt files | Detected | |<br>| --- | --- | --- | --- | | | | | Repair missing or corrupt files | Completed |<br>| --- | --- | |<br>| | SFC Output |<br>| | Output: | Windows Resource Protection could not start the repair service. |<br>| --- | --- | |<br>| --- | |<br>| --- | | | --- |

    6 Service registration is missing or corrupt Fixed <br> --- --- --- ---
    Reset service registration Completed <br> --- --- <br> ---

    | | 6 | Windows Update error 0x80073712(2014-04-09-T-11_07_46A) | Fixed | |<br>| --- | --- | --- | --- | | | | | Resetting Windows Update data store | Completed |<br>| --- | --- | |<br>| | DataStoreAndWULogFiles.zip |<br>| 18.98MB |<br>| | File Name: | DataStoreAndWULogFiles.zip |<br>| --- | --- | |<br>| --- |<br><br><br><br><br>| Error1 |<br>| --- |<br>| | Access to the path 'C:\WINDOWS\softwaredistribution' is denied. |<br>| --- | | |<br>| --- | | | --- |

    Potential issues that were checked Detection details
    Windows Update environment variables are incorrect Issue not present <br> --- --- --- ---
    Some security settings are missing or have been changed Issue not present <br> --- --- --- ---
    Windows Update services are not running Issue not present <br> --- --- --- ---
    Cryptographic service components are not registered Issue not present <br> --- --- --- ---
    Detection details

    | Error Report | | | RootCause: | RC_DataStore |<br>| --- | --- |<br>| ErrorCode: | 0x80073712 |<br>| --- | --- |<br>| TimeDetected: | 2014-04-09-T-11:07:46A |<br>| --- | --- | | | --- |

    | Collected File | | | File Name: | CheckSURLog.cab |<br>| --- | --- | | | --- |

    Service Status
    Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182. <br> ---

    | Collection information | | Computer Name: | BILLSBOX | | --- | --- | | Windows Version: | 6.3 | | --- | --- | | Architecture: | x64 | | --- | --- | | Time: | Wednesday, April 09, 2014 11:07:27 AM | | --- | --- |

    Publisher details

    | Background Intelligent Transfer Service | | Find and fix problems that may prevent background downloads from working | | Package Version: | 1.2.1.20131113 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

    | Windows Update | | Find and fix problems with Windows Update | | Package Version: | 8.1.1.20131113 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

    Dont know what BITS Service are or RC Data Stor the fix it thing is reporting

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