Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous
2014-04-08T22:28:41+00:00

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now.  I installed a series of files using windows update earlier in the day.  Later I tried installing the update file (KB2919355) that popped up in the Windows Update window.  The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s.  After that it spent 20 minutes installing the update until it failed giving an error code of 80070020.  From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history.  I thought they were installed already for KB2919355 to be installed.  Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app.  Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to  KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:01:15+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-18T23:21:11+00:00

(Update (5/5/14):  A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update.  This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  • If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

  • If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  1. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

  • If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

  • If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.
  1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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  1. Anonymous
    2014-04-26T05:35:56+00:00

    Worth a try Bill, but does nothing for my Laptop ends up with the same old ....712 error. :(

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  2. Anonymous
    2014-04-26T05:32:12+00:00

    Please upvote this http://www.reddit.com/r/windows8/comments/240gh0/shame\_on\_you\_microsoft/

    maybe a miracle will happen.

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  3. Anonymous
    2014-04-26T05:13:50+00:00

    PROBLEM SOLVED - ? MY ORIGINAL ERROR MESSAGE WAS 80073712

    It might be a little more complex than I originally thought, see NOTE below

    ONLY APPLIES IF .NET FRAMEWORK 3.5 IS INSTALLED:

    1.  Go to Control Panel -- Programs and Features
    2.  Click Turn Windows features on or off
    3.  Turn off .NET Framework 3.5

    Reboot when prompted

    For now,

     IGNORE ANY REQUESTS TO INSTALL .NET FRAMEWORK 3.5 BECAUSE AN APPLICATION NEEDS IT  

    Run Windows Update -- Check for Updates

          ... repeatedly until all updates have installed.

    Re-enable .Net Framework 3.5 following the same basic steps 1-3 above.

    NOTE:

    This solution may first require you to reach the point where dism.exe reports error 0x800f081f.

    ... And here is the nasty series of steps I took to get there:

    Note, did all of the below in an elevated command prompt:

    Initially, I tried sfc /scannow

        -- failed with "Windows Resource Protection could not start the repair service"

    Ran

       dism.exe /Online /Cleanup-Image /ScanHealth

           -- got an error message saying that the 32-bit version of dism is not compatible with my 64-bit OS

    Found and fixed a PATH problem where %windir%\system32 was in the path AFTER %windir%\SYSWOW64

    Ran

       dism.exe /Online /Cleanup-Image /ScanHealth - ran ok, no errors found

       dism.exe /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

       dism.exe /Online /Cleanup-Image /ScanHealth - ran ok, no errors found

       dism.exe /Online /Cleanup-Image /RestoreHealth - failed with error 0x800f081f

    rebooted ran sfc /scannow ... it ran and came back with no errors

    Tried to install again - failed with error 80073712

    I tried the above both using Windows Update and manually with the downloaded KB2919355 package, cleaning up behind myself each time using the dism /remove-package command for this hotfix.

    Ran

       dism.exe /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

      dism.exe /Online /Cleanup-Image /ScanHealth - ran ok, no errors found

      dism.exe /Online /Cleanup-Image /CheckHealth - ran ok, no errors found

      dism.exe /Online /Cleanup-Image /RestoreHealth - failed with error 0x800f081f.

      dism.exe /online /Cleanup-Image /startcomponentcleanup /resetbase - ran ok, no errors found

    rebooted

    Tried to install again - failed with error 80073701

    ... finally, something DIFFERENT

    Ran

       dism.exe /Online /Cleanup-Image /ScanHealth - ran ok, no errors found

       dism.exe /Online /Cleanup-Image /CheckHealth - ran ok, no errors found

       dism.exe /Online /Cleanup-Image /RestoreHealth - failed with error 0x800f081f

    Then I removed .NET Framework 3.5 and after the reboot, everything started installing. I wish I could isolate it further, but this was the best I could manage.

    What I find to be an interesting coincidence is that error 0x800f081f seems to be connected with .NET Framework 3.5 in some way because it shows up frequently in web searches in conjunction with that error number.

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