Windows 8.1 "working on features 100% complete don't turn off your computer"

Anonymous
2014-06-03T04:46:19+00:00

Windows 8.1 asked update, I watched it go from 0% to 100%.  And now it's been stuck on the black screen with the above phrase while a circle keeps revolving.   This has been happening for the past 8 hours and there has been nothing I can do.  My laptop/tablet is the ASUS Transformer T100T and I've had it for one week.   Cannot access anything.   Right now, I'm waiting for the battery to die because I have no other choice.  And I cannot reboot by holding down the power button.  Please help.  I have a job interview tomorrow and would like to print out my resume.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-04T01:00:58+00:00

Hi TeeDee,

Before we start with the troubleshooting steps, I would like to know some information about this issue.

  1. Have you connected any external devices other than mouse and keyboard?
  2. Are you using any third party security software on your computer?

If you have connected any external devices other than mouse and keyboard, then try disconnecting it and check.

I would suggest you to try the following methods and check if it works for you.

Method 1:

If you have an Installation Media, then Perform Hard Shut down and then try performing Automatic repair and check if it helps.

Follow the steps to perform automatic repair from Windows Recovery Environment:

Insert the Installation Media such as (USB or DVD) and restart your computer.

  1. Press F12 key (typically this is F12, but it can differ between computer manufacturers)and choose the drive that you inserted the installation media into.
  2. Once the Windows Setup window appears, follow these steps:
  3. Click Next and select Repair your computer.
  4. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select Advanced options.
  5. You may choose Automatic Repair from Advanced boot option.

Method 2:

Perform System Restore using the Installation Media and check if the issue persists.

Follow the steps to perform system restore:

  1. Insert the Installation Media such as (DVD or flash drive) and press F12 key and click on change default or other optionswhich is at the bottom of the screen.
  2. In the next screen click on troubleshoot option, this will display you different WinRE (Windows Recovery Environment) options to resolve issues with the computer when it is in no boot state.
  3. Now Click on System Restore, this will open up a Wizard and restore to a point when the computer was working fine.

If you do not have an Installation Media, then refer to the following Microsoft Help article to create an Installation Media.

http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media

Please reply with the status of the issue so that we can help you better.

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  1. Anonymous
    2015-08-20T11:39:30+00:00

    Well, i did all of that. And now I'm back where I started. Should I repeat the process?

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  2. Anonymous
    2015-08-20T18:55:25+00:00

    Hey when i did the system restore it said it didn't finish completely because a firewall was preventing it. Any ideas??

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  3. Anonymous
    2015-08-20T22:11:44+00:00

    Did you hardboot over and over again and then do a restore?  If so, and your system is in an infinite loop after the restore, then it must be related to an update.  Some people have complained that once the problem is fixed, a subsequent Microsoft update has caused the issue to pop up again.  I have not had this happen to me.  I would recommend that you turn auto-update off and selectively choose only the critical updates.  Good luck.

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  4. Anonymous
    2015-08-20T22:20:53+00:00

    Unfortunately, I did not experience this.  I would assume it's because you have some firewall software installed on your restore image that is preventing you from completing the restore.   I did do some research and found the following posting: https://support.norton.com/sp/en/us/home/current/solutions/v51118464\_EndUserProfile\_en\_us

    it's related to Norton, which you may not have, but it may give you some ideas as to what you could do with your firewall software.  Maybe do a google search specific to your firewall product.  Sorry I can't be of more help.  Good luck!

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