Windows 8.1 "working on features 100% complete don't turn off your computer"

Anonymous
2014-06-03T04:46:19+00:00

Windows 8.1 asked update, I watched it go from 0% to 100%.  And now it's been stuck on the black screen with the above phrase while a circle keeps revolving.   This has been happening for the past 8 hours and there has been nothing I can do.  My laptop/tablet is the ASUS Transformer T100T and I've had it for one week.   Cannot access anything.   Right now, I'm waiting for the battery to die because I have no other choice.  And I cannot reboot by holding down the power button.  Please help.  I have a job interview tomorrow and would like to print out my resume.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-04T01:00:58+00:00

Hi TeeDee,

Before we start with the troubleshooting steps, I would like to know some information about this issue.

  1. Have you connected any external devices other than mouse and keyboard?
  2. Are you using any third party security software on your computer?

If you have connected any external devices other than mouse and keyboard, then try disconnecting it and check.

I would suggest you to try the following methods and check if it works for you.

Method 1:

If you have an Installation Media, then Perform Hard Shut down and then try performing Automatic repair and check if it helps.

Follow the steps to perform automatic repair from Windows Recovery Environment:

Insert the Installation Media such as (USB or DVD) and restart your computer.

  1. Press F12 key (typically this is F12, but it can differ between computer manufacturers)and choose the drive that you inserted the installation media into.
  2. Once the Windows Setup window appears, follow these steps:
  3. Click Next and select Repair your computer.
  4. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select Advanced options.
  5. You may choose Automatic Repair from Advanced boot option.

Method 2:

Perform System Restore using the Installation Media and check if the issue persists.

Follow the steps to perform system restore:

  1. Insert the Installation Media such as (DVD or flash drive) and press F12 key and click on change default or other optionswhich is at the bottom of the screen.
  2. In the next screen click on troubleshoot option, this will display you different WinRE (Windows Recovery Environment) options to resolve issues with the computer when it is in no boot state.
  3. Now Click on System Restore, this will open up a Wizard and restore to a point when the computer was working fine.

If you do not have an Installation Media, then refer to the following Microsoft Help article to create an Installation Media.

http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media

Please reply with the status of the issue so that we can help you better.

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  1. Anonymous
    2015-05-25T14:02:27+00:00

    This is happening to me too. I bought an ASUS with Windows 8.1 a week ago, and the day before yesterday when I started it up in the morning, instead of a quick ASUS screen the ASUS screen stayed on for a few minutes and did an update, then the Windows screen came on and said the Working on features don't turn off . . . This got up to 100% then stayed that way for an hour. I shut down and eventually did a restore by pressing F5 on start up. BUT it happened again yesterday.

    So both times it happened after an ASUS update, and both times when I did the restore, the last restore point was "language pack removal." So it appears that it is that particular event which is causing the ASUS update to occur which is causing the Windows working on features to happen.

    The problem is it looks like this will happen every single day since I have to keep restoring it to before this "language pack removal" event/update, and the computer seems absolutely set on the idea that this update must occur, regardless of the fact that it makes it impossible to load Windows.

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  2. Anonymous
    2015-05-19T14:11:05+00:00

    This worked on Zenbook. Thx

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  3. Anonymous
    2015-05-05T02:23:30+00:00

    I'm having the same problem with a 3 week old microsoft surface pro. You'd think microsoft could get their own software to work on their own hardware ;-)

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  4. Anonymous
    2015-05-01T10:36:17+00:00

    Hi Russ,

    Thank you for sharing your part of query in Microsoft Community.

    However, as per the age of the thread, I would recommend creating your own thread with all the necessary information intact to get the issue resolved. This way your issue will get the needed attention and targeted assistance from experts all over the community.

    I would suggest you to refer to the following article for suggestions on asking questions on forums.

    ***Suggestions for asking a question on help forums***

    Hope this information is helpful.

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