Latest Windows Update for Windows 7 - KB2923545, error Code 800703e6

Chris

I cannot see any problems in the WGA Diagnostic report.

Carried out a system scan and the message "Windows Resource Protection found corrupt files but was unable to fix them."    Details are included in the CBS.log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log

Run System File Checker again. If it still says found corrupt files but was unable to fix themthe simplest solution is to do a Repair Install of the operating system.

http://www.sevenforums.com/tutorials/3413-repair-install.html

You will no doubt need to reinstall the Windows 7 SP1 update and all subsequent updates.

Thanks once again. 

Windows 7 was the first version loaded on his computer.  Yes I do have a Windows 7 disk.

Chris

Diagnostic Report (1.9.0027.0):

---

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-4BMVY-PMXYR-PMK6C

Windows Product Key Hash: z0yaB/Fjy1nIgLEpeu8AlA6jKq0=

Windows Product ID: 00359-OEM-8703012-51255

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {135150F6-E65E-46FE-BC3C-236BD39DA4CB}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000000

Build lab: 7601.win7sp1_gdr.130828-1532

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{135150F6-E65E-46FE-BC3C-236BD39DA4CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMK6C</PKey><PID>00359-OEM-8703012-51255</PID><PIDType>3</PIDType><SID>S-1-5-21-1532276001-188027234-3437617220</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FF</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>6C693907018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition

Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00359-00174-030-151255-02-2057-7600.0000-0652012

Installation ID: 014914178185040151696761029145282674239222168700326411

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: PMK6C

License Status: Licensed

Remaining Windows rearm count: 4

Trusted time: 02/03/2014 13:04:55

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 1:28:2014 22:37

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: NAAAAAQAAgABAAEAAAACAAAAAQABAAEA6GHYNzAPbTUfxxYgBuiqdrieZvSQDYvI2AtGyg==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC   GBT     GBTUACPI

  FACP   GBT     GBTUACPI

  HPET   GBT     GBTUACPI

  MCFG   GBT     GBTUACPI

  TAMG   GBT     GBT   B0

  SSDT   PmRef  CpuPm

Chris

I suggest you run the Microsoft Genuine Advantage Diagnostics Tool in normal mode and copy and paste the results in a reply for further analysis:

http://go.microsoft.com/fwlink/?linkid=52012

Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.

Was Windows 7 the first operating system installed on the computer or was it upgraded from an earlier version of windows? Do you have a Windows 7 disk?

Thank you for this info.  It was very well explained.

• chkdsk ran and produced the message "The volume is clean"
• Carried out a system scan and the message "Windows Resource Protection found corrupt files but was unable to fix them."    Details are included in the CBS.log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log

Please find the OneDrive ling to the Application and System logs etc.

http://1drv.ms/1dPxaqq

Many thanks

Chris

0x800703E6 -2147023898 Error_Noaccess  to memory location Invalid access to memory location

Select Start, Run, type cmd and press ENTER. Type "chkdsk c: /f /r" without the quotes and hit ENTER. Make sure you include the spaces indicated. Enter Y when asked whether you wish to run chkdsk on restarting the computer. Exit and restart the computer.

Please run System File Checker

http://support.microsoft.com/kb/929833

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm