Latest Windows Update for Windows 7 - KB2923545, error Code 800703e6

• Yes. I can download and install other updates.  Just downloaded and installed updates for Security Essentials and Bing v1.3.1
• Service Pack 1 is installed
• Trouble Shooter run but the Windows Update attempt failed again at the Download stage after 11% downloaded
• Ran msconfig and set up to do a clean Boot OK.  Attempted another update and this time after 11% download the download just hung and did not go any further than 11% without displaying a failure message.
• At this stage coincidentally a Malware Bytes update downloaded and installed OK
• Reset via msconfig for a normal start and Update failed as usual.
• Attempted a manual download from the Miscrosoft site and went through the Genuine Software Validation process OK, but the Download displayed the message "Update for Windows 7 for X64 based systgems (KB2923545).   My system is a Desktop 32 bit system
• The message "The update is not applicable to your computer" was then displayed.

Any further help would be appreciated.

Thanks

Chris

Hello Chris,

Thank you for posting your question on Microsoft Community Forum.

I understand that you are getting Error code 800703e6 while installing windows update KB2923545 on the computer.

I would like to know some information about the issue so that we could assist you further.

1. Are you able to install other updates on the computer?

I would suggest you to try the following steps:

Method 1

To install KB2923545, service pack 1 should be installed on the computer. To check if SP1 is installed on the computer.

How to check service pack 1 installation status on the computer.

https://social.technet.microsoft.com/wiki/contents/articles/2352.how-to-check-if-service-pack-one-for-windows-7-is-installed-or-not.aspx

If Sp1 is not install, then try to install service pack 1 first then try to install KB2923545.

Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932). Install according to 32 bit or 64 bit system type.

http://www.microsoft.com/en-au/download/details.aspx?id=5842

If Sp1 is already installed on the computer than try to follow the steps given below.

Method 2 Run Microsoft windows update troubleshooter

When you try to install the latest updates from Windows Update, you will sometimes receive an error message.

http://windows.microsoft.com/en-au/windows/troubleshoot-problems-installing-updates#1TC=windows-7

Method 3 If the troubleshooter does not resolve the issue follow these steps.

Follow the steps

a) Click on “Start” and type “cmd” (without the quotations).

 b) When you see the “cmd” icon, Right Click on it and select “Run as administrator”.

 c) On the open Command Prompt window copy and paste the commands (all at once) –

 net stop wuauserv

 net stop cryptSvc

 net stop bits

 net stop msiserver

 ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

 ren C:\Windows\System32\catroot2 catroot2.old

 net start wuauserv

 net start cryptSvc

 net start bits

 net start msiserver

 pause

d) Wait for the process to complete.

e) Close the Command Prompt.

Now, go to Windows Update and try installing the updates

Method 4 if the above steps does not resolve issue follow these steps:

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

Step 1

Try to manually install KB2923545 in clean boot state.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Step 2

Download and install the update manually from Microsoft website.

http://www.microsoft.com/en-ph/download/details.aspx?id=41972

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you