Latest Windows Update for Windows 7 - KB2923545, error Code 800703e6

Thanks  Gerry

I have just run System File Checker again with the same result re: corrupted files.

My point regarding the System Image Backup was that if a number of items/programs did get corrupted or needed sorting out, at least I could get back to the status quo.   I have run the "image restore" a couple of times in the past!

Regarding the disc with SP1 update.  Not certain, but I think I recall SP1 being delivered as a Windows Update.

I have got quite a comprehensive step-by-step guide to installing a clean system which I have updated over the period, and each time added to it as appropriate.

Chris

Chris

Does your disk have the Windows 7 SP1 update? If not it is 6 not 5.

A Repair Install should leave your programmes and data files intact but it is sensible to back up your data files.

I had better do a fresh System Image backup

No point as all it will do is give you is the ability to restore the status quo. If a Repair Install does not work you would use your Windows 7 disk to reinstall operating system. You would then need to reinstall motherboard drivers, programmes and restore data files.

If you end up doing a clean install of Windows you should first set up an internet connection, install anti-virus software, update all drivers from the motherboard manufacturer’s web site and install all Windows Updates. Run Disk CleanUp and defragment at intervals.

You should then be in a position to reinstall programmes. With that in mind make a list of programmes to be installed and check that you have the means to do it. Check that you have the necessary information to recreate your internet connection on the new system. Make a list of what you need to do and the order in which you intend to do each task. This will help you considerably when you carry out the operation. If you have a second computer available when you rebuild your computer system, this can help if you hit a problem and need to check online.

Gerry, this seems quite dramatic?   Which step do I start from?  Is it 4 or 5?  Will this process maintain all of my programs etc. as installed?

It sounds as though I had better do a fresh System Image backup just in case.   Would you recommend this?

chris

Chris

I cannot see any problems in the WGA Diagnostic report.

Carried out a system scan and the message "Windows Resource Protection found corrupt files but was unable to fix them."    Details are included in the CBS.log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log

Run System File Checker again. If it still says found corrupt files but was unable to fix themthe simplest solution is to do a Repair Install of the operating system.

http://www.sevenforums.com/tutorials/3413-repair-install.html

You will no doubt need to reinstall the Windows 7 SP1 update and all subsequent updates.

Thanks once again. 

Windows 7 was the first version loaded on his computer.  Yes I do have a Windows 7 disk.

Chris

Diagnostic Report (1.9.0027.0):

---

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-4BMVY-PMXYR-PMK6C

Windows Product Key Hash: z0yaB/Fjy1nIgLEpeu8AlA6jKq0=

Windows Product ID: 00359-OEM-8703012-51255

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {135150F6-E65E-46FE-BC3C-236BD39DA4CB}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000000

Build lab: 7601.win7sp1_gdr.130828-1532

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{135150F6-E65E-46FE-BC3C-236BD39DA4CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMK6C</PKey><PID>00359-OEM-8703012-51255</PID><PIDType>3</PIDType><SID>S-1-5-21-1532276001-188027234-3437617220</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FF</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>6C693907018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition

Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00359-00174-030-151255-02-2057-7600.0000-0652012

Installation ID: 014914178185040151696761029145282674239222168700326411

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: PMK6C

License Status: Licensed

Remaining Windows rearm count: 4

Trusted time: 02/03/2014 13:04:55

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 1:28:2014 22:37

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: NAAAAAQAAgABAAEAAAACAAAAAQABAAEA6GHYNzAPbTUfxxYgBuiqdrieZvSQDYvI2AtGyg==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC   GBT     GBTUACPI

  FACP   GBT     GBTUACPI

  HPET   GBT     GBTUACPI

  MCFG   GBT     GBTUACPI

  TAMG   GBT     GBT   B0

  SSDT   PmRef  CpuPm