Windows 8.1 Pro - Windows Update messed up USB 3.0 on laptop!

Anonymous

Hello, I have reached the end of the line concerning this issue... Windows 8.1 Pro (x64) and constant problems with USB 3.0! I have an Asus K55A notebook, Intel 7 Series/C216 Chipset, HM76 running Core i3-3110M, Intel HD 4000 iGPU. Samsung 840 SSD 250 GB, Kingston 8 GB DDR3 (2x 4 GB) 1600 MHz Dual Channel... This is the issue... I noticed slow transfer rates on USB 3.0 ports and MAINLY that in Device Manager that EVERYTHING connected to my only 2.0 port shows ups under USB Root Hub (xHCI) located on Intel USB 3.0 eXtensible Host Controller (100-Microsoft)... Also the Power Management Tab is missing from the Host controller and xHCI Root Hub... Now Asus has a program called Instant On... For fast resume times, long standby and similar hybrid sleep state... When I manually sleep my notebook, after waking up Windows reinstalls USB 3.0 Drivers and uses the Intel Enhanced USB Controller (USB 2.0 Stack) even if devices are connected to 3.0 ports... and the 3.0 Stack stops working and almost always the 3.0 ports stop working all together.... Now if I RESTART my notebook everything stays the same... USB 2.0 port devices are under 3.0 stack and controller... Last month on Update Tuesday WU installed a new 3.0 Host Controller with this driver version... 6.3.9600.16459 and Date... 11/8/2013.... I did a clean UEFI install install of 8.1 and the xHCI drivers are 6.3.9600.46384.... Windows automatically updated the drivers and now my notebook won't auto-sleep.... And if I manually put it in sleep mode, the USB ports don't shut down... Also the Power tab is gone for the 3.0 controller and hub... I uninstalled Instant On and the USB Re-enumeration problem is gone but notebook won't sleep like I said and the Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 has NO DEVICES UNDER IT... Even though I have something connected to the 2.0 port.... I ran USB3HWVerifierAnalyzer.exe from MUTT USB Test when sleeping my notebook and a whole bunch of errors for xHCI driver came up... I don't have MDK installed so I can't read the .etl file... But it did mention that Windows had to reset the xHCI Controller, driver or re-enumerate that device.... I checked the Host Controller bandwidth using USB Tree View... and it says that its 56 MB/s... around 480 Mbps my guess.... Also I have noticed that many of the devices under PCI Express Root Complex in their respective power management... S1-S2 are unspecified or unmapped... xHCI being among them... I ran PowerCFG /a and it says that S1-S2 aren't supported by system firmware... S3, Hybris Sleep, Hibernation and Fast Boot are supported though.... I have all the latest drivers installed from the Asus Support Site for my model... but their Windows 8 drivers... Asus hasn't released Windows 8.1 drivers aside from Graphics, Wifi and Bluetooth.... I do have Asus ATK Package installed wich has something to do with the Fn Hot-Keys and ACPI... I have la latest Intel ME 8 firmware and MEI drivers... the OEM Chipset INF also even though it's outdated from 2012... v1021... Some devices in device manager have a (-)IRQ.... Don't know if that's an issue because the Intel 3.0 is among them as well.... Please help me solve this issue!!! ASAP!!!! Thx in advance!!!

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55 answers

Anonymous

2014-01-16T01:55:20+00:00

Hi,

Download and install the drivers for the USB 3.0 Driver: Intel® USB 3.0 extensible Host Controller from the link provided below.

USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 8 Series/C220 Chipset Family

Also see:

http://www.intel.com/support/chipsets/usb3/sb/CS-033081.htm

Do let us know the status of the issue.

I will give it a try, but my notebook has Intel 7 Series/C216 Chipset... Also, I tried to update manually back to the MS driver that was installed by the clean install and it gives me an error that a problem was encountered... For some reason Windows isn't letting me even downgrade to the previously installed driver... Let me try this driver you suggested and I will post back the results ok... Gimme a few minutes...

Hey! Well here's what happened... I tried with the Setup.exe and received an error that my notebook doesn't meet the minimum requirements... I also tried thru Device Manager using "Have Disk" method with no luck... Error about making sure that the driver was for a x64 machine or OS.... I had previously tried installing the other Intel drivers for my chipset with the same results... I checked System32\DriverStore\FileRepository... and I found 3 different usbxhci.inf folders, 1 with the current driver that Windows 8.1 installed version 6.3.9600.16459... 2 with a driver v6.3.9600.16405 Which matches the USB Root Hub (xHCI) driver... and 3rd folder with the original v6.3.9600.16384 driver.... I am out of ideas!!! I assume that the driver v...405 should be the one installed so that it matches up with the Root Hub driver... Any Ideas??? One other curious detail... In the Details tab for the 3.0 Host controller for Location info... It shows this:

PCIROOT(0)#PCI(1400)

ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC1)

ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_) <- Shouldn't this show (XHCI2) Since I have 2 usb 3.0 ports???

I look forward to your reply.... THX!!!
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Anonymous

2014-01-16T00:40:49+00:00

Hi,

Download and install the drivers for the USB 3.0 Driver: Intel® USB 3.0 extensible Host Controller from the link provided below.

USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 8 Series/C220 Chipset Family

Also see:

http://www.intel.com/support/chipsets/usb3/sb/CS-033081.htm

Do let us know the status of the issue.

I will give it a try, but my notebook has Intel 7 Series/C216 Chipset... Also, I tried to update manually back to the MS driver that was installed by the clean install and it gives me an error that a problem was encountered... For some reason Windows isn't letting me even downgrade to the previously installed driver... Let me try this driver you suggested and I will post back the results ok... Gimme a few minutes...
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Anonymous

2014-01-15T11:33:31+00:00

Hi,

Download and install the drivers for the USB 3.0 Driver: Intel® USB 3.0 extensible Host Controller from the link provided below.

USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 8 Series/C220 Chipset Family

Also see:

http://www.intel.com/support/chipsets/usb3/sb/CS-033081.htm

Do let us know the status of the issue.
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Anonymous

2014-01-15T02:04:26+00:00

Hey Mate,

Could you cut the long story short and tell us what exactly is the issue you are facing?

The question you are trying to ask is lost in the labyrinth of unwanted details. So please be precise and post back with concise details so that we can help you.

Hello! Sorry... I got a little carried away... To the point... All usb devices connected on 2.0 port show up under xHCI controller with a usb 3.0 location path... When I put my notebook to sleep the usb ports don't shut down and notebook won't sleep on its own... When I wake up my notebook the USB drivers get reinstalled and only the 2.0 port works... The 2 3.0 ports stop working all together OR devices on those ports get enumerated under the EHCI 2.0 controller... I also am missing Power Management tab for the Intel 3.0 Host Controller and xHCI Root Hub...
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Anonymous

2014-01-14T16:38:27+00:00

Hey Mate,

Could you cut the long story short and tell us what exactly is the issue you are facing?

The question you are trying to ask is lost in the labyrinth of unwanted details. So please be precise and post back with concise details so that we can help you.
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50+ people found this answer helpful.

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