Asus G73JW Freezes after Windows 8.1 Update - Network Related

Anonymous
2013-11-19T13:41:57+00:00

Quick background.  I had trouble installing the Windows 8.1 update - it continually crashed on installation.  I contacted Microsoft Support and they directed me to this site: http://social.technet.microsoft.com/Forums/windows/en-US/1e1adbc5-b78e-4b2a-9661-4139d13cc7d3/0xc1900101-0x30018-error-during-update-restore-win8?forum=w8itproinstall

In the end, I was able to install Windows 8.1 by disabling all of my onboard devices (audio, networking, etc).  When I re-enabled them, I found that the computer would crash anywhere between 0 - 2 minutes after logging in.  I assumed a driver issue and, in those 2 minutes, was able to update each driver via Device Manager (requiring several reboots).

Everything worked fine for a few days.  Now, the computer has started to freeze again.  Disabling the built-in networking solves the problem, but I would obviously like to access the internet.  On top of that, it's inconsistent.  Once the freezing starts, I *must* disable networking via BIOS.  But then if I re-enable networking, it doesn't automatically lead to a freeze - I'm writing this post from the troubled computer right now.

I've confirmed that it's related to the network card because I tried a dozen things, but it kept on freezing.  Disabled the network and boom - freezing is gone.

I don't know how long I'll have a grace period.  If I only need to disable the networking once a week, I can live with that.

Thoughts?  Drivers are updated.  The install is as clean as possible since doing the update required me to wipe my system.

I'm certain that going back to 8.0 will solve the problem, but I like to keep my system current.

Hardware: Asus G73JW Laptop with Qualcomm Atheros AR9285 Wireless (as reported by Device Manager)

Thanks!

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Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2015-09-19T10:19:30+00:00

    Hey guys, struggled with this issue on my G73JW. 

    Went straight form Win7 64 to Win10 64. 

    Sleeping seemed to be fine, but hibernation and reboot would result in either BSOD, machine_check_error, just hard freeze during start up, or hard freeze 1 minute in. 

    So far, I just updated the ATK Drivers and have seen great results. Multiple reboots, no issues, however this is only day 1. 

    To quote the ASUS site:

    To avoid displaying OSD abnormally due to compatibility issue after upgrade to Windows 10, please update ATKPackage to v1.0.0038 or above.

    Link for the lazy:

    http://www.asus.com/support/Download/3/516/0/5/iDj76sQprYFuQe5J/45/

    Good luck!

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  2. Anonymous
    2017-04-29T22:19:21+00:00

    The following procedure had halped to improve the operation of my G73JW-3DE running Windows 10:

    Download the display driver provided by ASUS for the G73JW.  Unzip the archive and open an Adminstrator Prompt in the VGA_nVidia_Win7_64_Z817129616\Display.Driver folder.

    Perform the following command from the Administrator command prompt:

    expand nvlddmkm.sy_ nvlddmkm.sys

    Copy the nvlddmkm.sys file to the Windows system driver folder with the following command:

    cp nvlddmkm.sys %SystemRoot%/system32/drivers

    This driver file is not normally provided with standard Nvidia driver updates; probably because it is tweaked by the laptop manufacturer.

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