Asus G73JW Freezes after Windows 8.1 Update - Network Related

Anonymous
2013-11-19T13:41:57+00:00

Quick background.  I had trouble installing the Windows 8.1 update - it continually crashed on installation.  I contacted Microsoft Support and they directed me to this site: http://social.technet.microsoft.com/Forums/windows/en-US/1e1adbc5-b78e-4b2a-9661-4139d13cc7d3/0xc1900101-0x30018-error-during-update-restore-win8?forum=w8itproinstall

In the end, I was able to install Windows 8.1 by disabling all of my onboard devices (audio, networking, etc).  When I re-enabled them, I found that the computer would crash anywhere between 0 - 2 minutes after logging in.  I assumed a driver issue and, in those 2 minutes, was able to update each driver via Device Manager (requiring several reboots).

Everything worked fine for a few days.  Now, the computer has started to freeze again.  Disabling the built-in networking solves the problem, but I would obviously like to access the internet.  On top of that, it's inconsistent.  Once the freezing starts, I *must* disable networking via BIOS.  But then if I re-enable networking, it doesn't automatically lead to a freeze - I'm writing this post from the troubled computer right now.

I've confirmed that it's related to the network card because I tried a dozen things, but it kept on freezing.  Disabled the network and boom - freezing is gone.

I don't know how long I'll have a grace period.  If I only need to disable the networking once a week, I can live with that.

Thoughts?  Drivers are updated.  The install is as clean as possible since doing the update required me to wipe my system.

I'm certain that going back to 8.0 will solve the problem, but I like to keep my system current.

Hardware: Asus G73JW Laptop with Qualcomm Atheros AR9285 Wireless (as reported by Device Manager)

Thanks!

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

52 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-11-20T03:54:36+00:00

    Hi,

    It could be possible that the some third-party program(mainly anti-virus program) is conflicting when connecting to a network.

    **Method 1:**First, I would suggest you to disable anti-virus program and check the issue.

    Important: Security software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done.

    If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    **Method 2:**If that does not help, I would suggest you to uninstall and reinstall the network drives and check if it helps.

    First, download the latest drivers from manufacturer's website.

    http://support.asus.com/Download.aspx?SLanguage=en&m=g73jw&os=30

    To uninstall the driver, follow these steps.

    a.       Press Windows key + X and select Device Manager.

    b.      Search for Network adapters and expand it.

    c.       Right click on the network drivers and select Uninstall it.

    d.      NOw, Install the downloaded drivers restart the computer and check.

    Insall the driver: I also see that there are no Windows 8 drivers from this PC, so install the network driver in compatiblity mode.

    http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

    Let us know if it helps.  If the issue persists, please reply, we will be glad to assist you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-11-24T10:37:20+00:00

    Hello!

    I have no anti-virus software.  This is a vanilla install of Windows 8, fully updated, eventually, to 8.1.  I have installed some essentials: Steam, Origin, nVidia Experience, Google Drive.  If I can't run 8.1 with those, then I don't want it :)  That being said, I had trouble installing the update in the first place on a vanilla 8.0 install.

    I have uninstalled and reinstalled the drivers.  I did not encounter an error for a few days, but then it suddently appeared again - anywhere between 1-3 minutes after boot, the system locks up.

    I checked the event logs and found "The local adapter does not support Bluetooth Low Energy."  This doesn't seem critical, but it's the only thing that consistently appeared before the crash.  I have now disabled my Bluetooth adapter from the BIOS.  I have not experienced a system lock up since I made this change, but it's only been about 30 minutes.

    Other users with my hardware have indicated that this was an issue with installing (as I had), so I'm hopeful.

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-stuck-on-30-getting-devices-ready/9f64aad0-747a-4b59-899c-6c3fe540ca47

    Thanks for the advice, though welcoming more input.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-12-06T22:49:44+00:00

    I have now disabled my Bluetooth adapter from the BIOS.  I have not experienced a system lock up since I made this change, but it's only been about 30 minutes.

    Update:  I just had a crash.  This was with the Bluetooth module disabled.  The interesting part about this crash is that I was starting from a sleep/hibernate state - e.g. the last thing I did last night was close the lid on my laptop.

    As you can see, though, this is not common.  I should post a sign:  It has been 13 days since my last system freeze.  The symptoms are exactly the same, though: 1-3 minutes after logging in to Windows, everything freezes (fans still run) with no recovery possible aside from a hardware reboot.

    It is not directly related to the sleep/hibernate state, though.  I rarely take that action and it was not the cause of earlier freezes.

    I have now disabled both the Bluetooth and the Lan modules in the BIOS (as suggested by other forums).  We'll see.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-12-09T13:32:49+00:00

    Hello!

    I had exactly the same problem with my G73JW. It was some time ago and im not 100% sure now but i think it was when i reinstalled the chipset driver that it finally started to work ok.

    If you allready have solved the problem, please write about it.

    I reinstalled 8.1 yesterday because i missed the speed of it and now im facing the same problem once again. Gonna try my own advice tonight and see if it works.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-12-11T10:24:07+00:00

    Problem seem to be solved!!!

    After trying to disable wifi, update different drivers and so on i finally checked the log to see what caused the problem. It was a Nvidia function "Nvstreamsvc.exe" that caused it.

    Since i disabled that program from the taskmanager everything has worked fine! I havent found out what its good for yet but i havent missed it so... :-)

    If you how dont know how to disable NVstreamsvc.exe just google it and youll find the answer.

    And for those of you having problem with the install of the Windows 8.1.

    Hit F2 during startup to enter Boot menu. Lock Wifi and USB and then run the installation.

    Adios!

    Was this answer helpful?

    0 comments