Dell Venue Pro loses wireless connection after installing Windows Updates

Anonymous
2013-12-12T02:08:43+00:00

The Dell Venue 8 Pro and Dell Venue 11 Pro lost all wireless connectivity after installing either Windows Update**KB 2887595** or**KB 2903939**.

How can I get my WiFi back?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-12-12T02:09:53+00:00

Hi,

This issue may occur if specific Windows Updates are not installed in the proper order. Microsoft has made a change to prevent further customers from getting into this state.  Customers must now have a pre-requisite update (KB 2883200) installed before being offered these updates. 

To restore wireless connectivity:

1.     Uninstall all of the following updates:

·         KB 2887595 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

·         KB 2903939 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

To uninstall an update, go to the Control Panel and select Programs.  Then, under Programs and Features, select View installed updates.  Select the updates listed above and click Uninstall.  If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2.     Install the updates listed below.  When you run Windows Update, the updates will now automatically be installed in the proper order.  You must restart the computer after you apply each update.

·        Install KB 2883200. 

·        Install KB 2887595 and KB 2903939.

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  1. Anonymous
    2014-01-06T16:48:19+00:00

    I think it is, I have same on my 8 pro, can you let me know how to deactivate and reactivate the adapter as mine just died after the first standby (I got the tablet an hour ago and already it has died). Thanks!

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  2. Anonymous
    2014-01-06T17:20:28+00:00

    I think it is, I have same on my 8 pro, can you let me know how to deactivate and reactivate the adapter as mine just died after the first standby (I got the tablet an hour ago and already it has died). Thanks!

    Oh that is easy. Just switch to the Desktop and open Control panel -> Network and Sharing Center -> Change adapter settings -> Select your wifi adapter -> Disable then Enable

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  3. Anonymous
    2014-01-11T16:48:48+00:00

    Unfortunately, the fix was not successful. The WiFi still goes into limited connection after about 10 minutes. I will continue to search for a aolution.

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  4. Anonymous
    2014-01-13T09:29:46+00:00

    This wasnt fixed. I bough a new Dell Venue 8 Pro two days ago (11.01.2014), and it's a mess. WIFI all the time loses connectivity, also it crashes with high chance when hitting the power button and it's coming back from standby. This all just started after installing the Windows updates. It worked flawless out of the box without updates.

    I tried uninstalling KB2883200, KB2887595 and KB2903939, and reinstalling them like suggested but that didnt help.

    Please, I want to keep the tablet. Isnt there anything to fix this? Please do something about this @  MS :/

    Here's a log for the crashes, maybe it's related to the WIFI problem too:

    Protokollname: System

    Quelle:        Microsoft-Windows-WER-SystemErrorReporting

    Datum:         13.01.2014 09:53:51

    Ereignis-ID:   1001

    Aufgabenkategorie:Keine

    Ebene:         Fehler

    Schlüsselwörter:Klassisch

    Benutzer:      Nicht zutreffend

    Computer:      Dice-Tablet

    Beschreibung:

    Der Computer wurde nach einem schwerwiegenden Fehler neu gestartet. Der Fehlercode war: 0x0000014f (0x00000002, 0x00000002, 0x804b73e8, 0x8fde3d18). Ein volles Abbild wurde gespeichert in: C:\Windows\MEMORY.DMP. Berichts-ID: 011314-10484-01.

    Ereignis-XML:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-01-13T08:53:51.000000000Z" />

    <EventRecordID>4055</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>System</Channel>

    <Computer>Dice-Tablet</Computer>

    <Security />

    </System>

    <EventData>

    <Data Name="param1">0x0000014f (0x00000002, 0x00000002, 0x804b73e8, 0x8fde3d18)</Data>

    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>

    <Data Name="param3">011314-10484-01</Data>

    </EventData>

    </Event>

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