Dell Venue Pro loses wireless connection after installing Windows Updates

Anonymous
2013-12-12T02:08:43+00:00

The Dell Venue 8 Pro and Dell Venue 11 Pro lost all wireless connectivity after installing either Windows Update**KB 2887595** or**KB 2903939**.

How can I get my WiFi back?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-12-12T02:09:53+00:00

Hi,

This issue may occur if specific Windows Updates are not installed in the proper order. Microsoft has made a change to prevent further customers from getting into this state.  Customers must now have a pre-requisite update (KB 2883200) installed before being offered these updates. 

To restore wireless connectivity:

1.     Uninstall all of the following updates:

·         KB 2887595 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

·         KB 2903939 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

To uninstall an update, go to the Control Panel and select Programs.  Then, under Programs and Features, select View installed updates.  Select the updates listed above and click Uninstall.  If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2.     Install the updates listed below.  When you run Windows Update, the updates will now automatically be installed in the proper order.  You must restart the computer after you apply each update.

·        Install KB 2883200. 

·        Install KB 2887595 and KB 2903939.

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  1. Anonymous
    2013-12-14T14:50:13+00:00

    Hope I'm not highjacking this thread, but I have a problem with Update KB2903939.   I have a Dell Inspiron 660 with Windows 8.1 x64, which has problems with KB2903939, in that after installing the update, it adds an additional 2 minutes to startup.   I have to uninstall KB 2903939 and System Restore back to an earlier date to get the pc working properly again.  I have tried repeatedly to install KB2903939 including the above suggestion, with no success.  Does anyone have a suggestion to deal with this.  As it now stands, I have uninstalled KB2903939 and "hid" it in Windows Update, but I would like to get it installed properly if possible.  Thanks.

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