Dell Venue Pro loses wireless connection after installing Windows Updates

Anonymous
2013-12-12T02:08:43+00:00

The Dell Venue 8 Pro and Dell Venue 11 Pro lost all wireless connectivity after installing either Windows Update**KB 2887595** or**KB 2903939**.

How can I get my WiFi back?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-12-12T02:09:53+00:00

Hi,

This issue may occur if specific Windows Updates are not installed in the proper order. Microsoft has made a change to prevent further customers from getting into this state.  Customers must now have a pre-requisite update (KB 2883200) installed before being offered these updates. 

To restore wireless connectivity:

1.     Uninstall all of the following updates:

·         KB 2887595 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

·         KB 2903939 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

To uninstall an update, go to the Control Panel and select Programs.  Then, under Programs and Features, select View installed updates.  Select the updates listed above and click Uninstall.  If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2.     Install the updates listed below.  When you run Windows Update, the updates will now automatically be installed in the proper order.  You must restart the computer after you apply each update.

·        Install KB 2883200. 

·        Install KB 2887595 and KB 2903939.

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  1. Anonymous
    2014-08-13T07:51:12+00:00

    Hello Konstantin,

    Thank you for the information.

    I hope that you may not have any other issues with your Wi-fi connection.

    I appreciate your efforts.

    Please feel free to reply, if you have issues with Windows in future.

    Thank you

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  2. Anonymous
    2014-08-13T07:42:17+00:00

    In late July dell released an update that solved the problem for a while.

    But on 12 of August after Windows Defender update using wifi became impossible, the simptoms described above were there every 30 minutes.

    The obvious thing to try was to turn off windows defender.

    And now I am running for the whole hour without a problem.

    I'll report back if wifi will fail again with defender off.

    If you don't hear from me consider that the problem was solved permanently.

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  3. Anonymous
    2014-08-07T06:15:28+00:00

    Hello,

    Thank you for the reply.

    What is the make and model of your computer?

    It is unfortuante that after reinstalling Windows, issue still persists.

    It is possible that either driver is corrupt or there may a hardware issue.

    Please reply with required information so that we can assist you further.

    Thank you

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  4. Anonymous
    2014-08-06T14:21:35+00:00

    Even after complete re-install of the OS(no updates at all) the problem with WiFi is still there.

    When Wifi left ON and go to SLEEP, after wake-up is OK. But if turned OFF and SLEEP after cannot

    be turned back ON, unless Control panel->Network and Sharing Center->Change adapter settings,

    Right click->Disable and again Right click->Enable.

    After this is possible to turn the WiFi back ON from Setings and see the networks.

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