Dell Venue Pro loses wireless connection after installing Windows Updates

Anonymous
2013-12-12T02:08:43+00:00

The Dell Venue 8 Pro and Dell Venue 11 Pro lost all wireless connectivity after installing either Windows Update**KB 2887595** or**KB 2903939**.

How can I get my WiFi back?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-12-12T02:09:53+00:00

Hi,

This issue may occur if specific Windows Updates are not installed in the proper order. Microsoft has made a change to prevent further customers from getting into this state.  Customers must now have a pre-requisite update (KB 2883200) installed before being offered these updates. 

To restore wireless connectivity:

1.     Uninstall all of the following updates:

·         KB 2887595 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

·         KB 2903939 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

To uninstall an update, go to the Control Panel and select Programs.  Then, under Programs and Features, select View installed updates.  Select the updates listed above and click Uninstall.  If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2.     Install the updates listed below.  When you run Windows Update, the updates will now automatically be installed in the proper order.  You must restart the computer after you apply each update.

·        Install KB 2883200. 

·        Install KB 2887595 and KB 2903939.

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  1. Anonymous
    2014-08-21T22:12:28+00:00

    I am back, the trick with turned off defender did not last.

    I tried resetting windows clean and it did not last more than a day.

    Than I tried to switch my WIFI to use only 802.11g band instead of 802.11bgn.

    And now, after 3 days, I don't have a lost network issue.

    To sum up:

    • Use only 802.11g band on your wifi

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  2. Anonymous
    2014-08-21T21:12:52+00:00

    You can't compare ipad and an android device to a full computer OS like on the venue.

    I stick to the ipad if I were you.

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  3. Anonymous
    2014-08-14T05:45:16+00:00

    Hello,

    Thank you again for the reply.

    It is good to know that Wi-fi is working properly.

    I appreciate your efforts.

    Please do let us know if you need any assistance.

    Thank you

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  4. Anonymous
    2014-08-13T21:30:38+00:00

    it`s Dell Venue 8 Pro, but after installing the new driver/latest on the web/ the Wifi is OK/knock on wood/.

    No Windows updates enabled, so it`s running with initial/original install.

    Thank you

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