Dell Venue Pro loses wireless connection after installing Windows Updates

Anonymous
2013-12-12T02:08:43+00:00

The Dell Venue 8 Pro and Dell Venue 11 Pro lost all wireless connectivity after installing either Windows Update**KB 2887595** or**KB 2903939**.

How can I get my WiFi back?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-12-12T02:09:53+00:00

Hi,

This issue may occur if specific Windows Updates are not installed in the proper order. Microsoft has made a change to prevent further customers from getting into this state.  Customers must now have a pre-requisite update (KB 2883200) installed before being offered these updates. 

To restore wireless connectivity:

1.     Uninstall all of the following updates:

·         KB 2887595 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

·         KB 2903939 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

To uninstall an update, go to the Control Panel and select Programs.  Then, under Programs and Features, select View installed updates.  Select the updates listed above and click Uninstall.  If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2.     Install the updates listed below.  When you run Windows Update, the updates will now automatically be installed in the proper order.  You must restart the computer after you apply each update.

·        Install KB 2883200. 

·        Install KB 2887595 and KB 2903939.

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  1. Anonymous
    2014-09-25T14:29:16+00:00

    Is this issue ever going to be fixed? Seems like a lot of people have an issue with dell venue 8 wireless. Is it hardware? I doubt it since it works 75% of the time. The software needs to be fixed and updated properly and finally.  does Surface Pro 3 have these issues? Is dell kept non functional so surface looks better... right now and for the last year, anything is better then this WiFi problem.

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  2. Anonymous
    2014-08-25T06:07:33+00:00

    Hello William,

    Thank you for sharing information with us.

    I appreciate it.

    You may also try to follow steps provided in the following article:

    Wireless devices are disabled after you turn off Airplane Mode in Windows 8.1 or Windows 8

    http://support.microsoft.com/kb/2826798

    Thank you

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  3. Anonymous
    2014-08-24T18:27:52+00:00

    Hello Konstantin,

    Thank you for your valuable input.

    I hope that your suggestion may help other community members to resolve similar issues.

    I appreciate it.

    Thank you

    I don't have the same issue after reinstalled the KB updates initially posted.  I have found that my wireless router can be the problem connecting with the Venue 8.  I have to different AP's and switch between the two can resolve the problem with connection.  Often times a reboot takes care of my issue.

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  4. Anonymous
    2014-08-24T09:53:55+00:00

    Hello Konstantin,

    Thank you for your valuable input.

    I hope that your suggestion may help other community members to resolve similar issues.

    I appreciate it.

    Thank you

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