Dell Venue Pro loses wireless connection after installing Windows Updates

Anonymous
2013-12-12T02:08:43+00:00

The Dell Venue 8 Pro and Dell Venue 11 Pro lost all wireless connectivity after installing either Windows Update**KB 2887595** or**KB 2903939**.

How can I get my WiFi back?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-12-12T02:09:53+00:00

Hi,

This issue may occur if specific Windows Updates are not installed in the proper order. Microsoft has made a change to prevent further customers from getting into this state.  Customers must now have a pre-requisite update (KB 2883200) installed before being offered these updates. 

To restore wireless connectivity:

1.     Uninstall all of the following updates:

·         KB 2887595 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

·         KB 2903939 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

To uninstall an update, go to the Control Panel and select Programs.  Then, under Programs and Features, select View installed updates.  Select the updates listed above and click Uninstall.  If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2.     Install the updates listed below.  When you run Windows Update, the updates will now automatically be installed in the proper order.  You must restart the computer after you apply each update.

·        Install KB 2883200. 

·        Install KB 2887595 and KB 2903939.

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  1. Anonymous
    2014-05-24T20:28:43+00:00

    I followed all the steps listed, but now if I try to update Windows defender It freeezes at the same point all the times at a certain point

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  2. Anonymous
    2014-03-16T14:00:04+00:00

    Actually I have no idea why it is working now stable for the last few days. All I did "new" was installing bios update A05 and installing the wifi drivers (again), after I ran into that black screen reboot bug after last ms patch day on tuesday. And so far it is working great, with 5ghz and n-mode. No connectivity issues anymore.

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  3. Anonymous
    2014-03-16T13:51:21+00:00

    Just wanted to inform all the"""workaround""" people that my dell now works perfectly even with 5ghz and N-mode (300mbit) :X

    Also great news! Having the units working is the important thing in the end. Now, let's hope that the next "update" doesn't break something else.

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  4. Anonymous
    2014-03-16T10:08:02+00:00

    Just wanted to inform all the"""workaround""" people that my dell now works perfectly even with 5ghz and N-mode (300mbit) :X

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