Dell Venue 8 Pro - black screen after powering on or getting it out of sleep

Anonymous
2013-11-26T12:36:54+00:00

I have a Dell Venue 8 Pro tablet. The screen of the 8 pro often doesnt turn on after pressing the power button (to get it out of sleep) or after pressing the windows button. Only the backlight turns on. 

Sometimes, after pressing the power button numerous times the screen turns on. (numerous = >50times)

Doenst matter if the battery is 100% or 10%.

The screen also doesnt turn on booting it up (after powering down).

Also when i press the power button + volume down immediately after (to enter the bios), it shows a black screen with backlight on.

I have made a video of it (the first 20 seconds the 8 pro is booting up, see the white led flashing):

https://www.youtube.com/watch?v=4lgm52QJyA8

I have installed teamviewer on the 8 pro and i have logged on with my laptop 3 times while having a black screen on the 8 pro.

The strange thing is, when viewing the 8 pro's screen with teamviewer, i can see the touch screen of the 8 pro is still functioning. See this video i made:

https://www.youtube.com/watch?v=r1GBI6d9jC4

Each time i watched the system event log, and saw warnings like:

'a pointer device did not report a valid unit of angular measurement'

'a pointer device reported a bad angular physical range'

'a pointer device reported a bad angular logical range'

2 pics of the system event log:

http://i39.tinypic.com/othmao.jpg

http://i39.tinypic.com/t9gsom.jpg

I have installed all the laters Dell drivers and flashed the Bios (also from Dell). Also i installed the latest windows 8.1 updates.

I have rolled back the installed Intel graphic drivers to standard microsoft drivers, but also with the standard drivers the screen occasionally wont turn on.

This device is rather new. What can i do to fix this?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-03-04T14:23:42+00:00

    Latest updates, i was still experiencing the same issue.

    http://www.laptopmag.com/articles/disable-lock-screen-windows-10

    Followed the above link and disabled the lockscreen. 

    hasnt happened since... but of course i dont have a lockscreen.

    so i would say this is a fix.  for those that dont need the lockscreen security.

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  2. Anonymous
    2015-12-18T06:24:58+00:00

    http://www.dell.com/support

    Here's the link for anyone experiencing this same problem.

    Once I ran the "Detect Drivers" test and updated my bios, the device worked perfectly with my Windows 10 upgrade.

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  3. Anonymous
    2015-08-18T11:02:10+00:00

    Driver did not help me.  But updating the BIOS to the latest version A11 fixed the issue for me.

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  4. Anonymous
    2015-08-18T06:29:40+00:00

    heyyy i have the same problen, where you found the driver from 11/02/13 can you give me the link?plss

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  5. Anonymous
    2015-08-07T23:11:09+00:00

    " G O O D    S T U F F "

      The new BIOS fixed my machine's issues, "THANX"   :-)

    Dugb...

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