Dell Venue 8 Pro - black screen after powering on or getting it out of sleep

Anonymous
2013-11-26T12:36:54+00:00

I have a Dell Venue 8 Pro tablet. The screen of the 8 pro often doesnt turn on after pressing the power button (to get it out of sleep) or after pressing the windows button. Only the backlight turns on. 

Sometimes, after pressing the power button numerous times the screen turns on. (numerous = >50times)

Doenst matter if the battery is 100% or 10%.

The screen also doesnt turn on booting it up (after powering down).

Also when i press the power button + volume down immediately after (to enter the bios), it shows a black screen with backlight on.

I have made a video of it (the first 20 seconds the 8 pro is booting up, see the white led flashing):

https://www.youtube.com/watch?v=4lgm52QJyA8

I have installed teamviewer on the 8 pro and i have logged on with my laptop 3 times while having a black screen on the 8 pro.

The strange thing is, when viewing the 8 pro's screen with teamviewer, i can see the touch screen of the 8 pro is still functioning. See this video i made:

https://www.youtube.com/watch?v=r1GBI6d9jC4

Each time i watched the system event log, and saw warnings like:

'a pointer device did not report a valid unit of angular measurement'

'a pointer device reported a bad angular physical range'

'a pointer device reported a bad angular logical range'

2 pics of the system event log:

http://i39.tinypic.com/othmao.jpg

http://i39.tinypic.com/t9gsom.jpg

I have installed all the laters Dell drivers and flashed the Bios (also from Dell). Also i installed the latest windows 8.1 updates.

I have rolled back the installed Intel graphic drivers to standard microsoft drivers, but also with the standard drivers the screen occasionally wont turn on.

This device is rather new. What can i do to fix this?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-08-18T11:02:10+00:00

    Driver did not help me.  But updating the BIOS to the latest version A11 fixed the issue for me.

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  2. Anonymous
    2015-08-18T06:29:40+00:00

    heyyy i have the same problen, where you found the driver from 11/02/13 can you give me the link?plss

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  3. Anonymous
    2015-08-03T17:17:34+00:00

    " P E R F E C T ", this has been driving me nuts for weeks now and your solution of rolling the  Intel Graphic Driver update back worked perfectly, my tablet is now useable again...

    * I rolled my  Intel Graphic Driver all the way back to the one dated 11/02/13

    Thanks!!!,

    Doug...

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  4. Anonymous
    2015-08-03T04:58:56+00:00

    My Venue 8 Pro has the same issue after Windows Update.  One way to bring the screen back is to press and hold the power button for a few second so that it will force shut down.  The press the power button again to restart the screen.  Bases on what I know and troubleshot so far, it seems to be related to Intel Graphic driver update with my last Windows Update. As soon as I rolled back the Intel Graphic Driver update, my Venue 8 Pro came back alive from sleep.  However, once I updated to Windows 10, the Intel HD Graphic component cannot be removed so I am back to the black screen problem.  One workaround for me (at least) is to change my Power Management option in the "Power and Button" option from "sleep" to "Shut Down".  Basically what this does is when I am not using the tablet and uses the power button, it will just shut the tablet down instead of putting it to sleep.  Not a permanent solution but a workaround.

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  5. Anonymous
    2015-06-15T16:21:57+00:00

    I have worked with computers since 1970, when the main output device was a huge printer and programming was submitted to the computer on punch cards. I am not bragging, just indicating that I should know how to turn a tablet on.

    The Dell Venue 8 Pro with Windows 8.1 was a total and complete failure multiple times for me. I have one customer that purchased three of them, and has yet to use any of them. I personally purchased several within a short period of time, and have had all of them to fail to power up multiple times. As I mentioned in my previous post, I have not been able to get two of them to do anything. I tried holding down the power button for intervals of 5 seconds, 10 seconds, 15 seconds, 20 seconds, etc. to no avail. I tried holding down every possible combination of buttons, again with no success. In all cases, they worked fairly reliably for several days, then somewhat reliably for a month or two, before completely failing to power up again.

    Some might think that I must be too old to be trying to work with new technology. But, it doesn't take a rocket scientist to know how to hold a power button down on a tablet that has been charging for 12 to 24 hours. Again, I was programming on punch cards in 1970, and I became a certified computer technician in 1979. Not bragging, just setting the parameters for the level of reliability for the aforementioned devices.

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