Dell Venue 8 Pro - black screen after powering on or getting it out of sleep

Anonymous
2013-11-26T12:36:54+00:00

I have a Dell Venue 8 Pro tablet. The screen of the 8 pro often doesnt turn on after pressing the power button (to get it out of sleep) or after pressing the windows button. Only the backlight turns on. 

Sometimes, after pressing the power button numerous times the screen turns on. (numerous = >50times)

Doenst matter if the battery is 100% or 10%.

The screen also doesnt turn on booting it up (after powering down).

Also when i press the power button + volume down immediately after (to enter the bios), it shows a black screen with backlight on.

I have made a video of it (the first 20 seconds the 8 pro is booting up, see the white led flashing):

https://www.youtube.com/watch?v=4lgm52QJyA8

I have installed teamviewer on the 8 pro and i have logged on with my laptop 3 times while having a black screen on the 8 pro.

The strange thing is, when viewing the 8 pro's screen with teamviewer, i can see the touch screen of the 8 pro is still functioning. See this video i made:

https://www.youtube.com/watch?v=r1GBI6d9jC4

Each time i watched the system event log, and saw warnings like:

'a pointer device did not report a valid unit of angular measurement'

'a pointer device reported a bad angular physical range'

'a pointer device reported a bad angular logical range'

2 pics of the system event log:

http://i39.tinypic.com/othmao.jpg

http://i39.tinypic.com/t9gsom.jpg

I have installed all the laters Dell drivers and flashed the Bios (also from Dell). Also i installed the latest windows 8.1 updates.

I have rolled back the installed Intel graphic drivers to standard microsoft drivers, but also with the standard drivers the screen occasionally wont turn on.

This device is rather new. What can i do to fix this?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-11-30T18:36:42+00:00

    My 5 day old Venue 8 Pro (64 GB) began doing the exact same thing today - except the screen stayed blank (but back lit) no matter how many times I pressed the power button.

    I was able to boot into the BIOS by holding down the volume-down key and pressing the power button.  In the BIOS Exit menu I selected save changes and reset, even though I had made no changes.  The Venue then rebooted into Windows normally.

    Also I noticed in the BIOS you can turn off the the TPM function.  Perhaps this would affect the behavior.

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  2. Anonymous
    2014-01-06T22:40:39+00:00

    My 5 day old Venue 8 Pro (64 GB) began doing the exact same thing today - except the screen stayed blank (but back lit) no matter how many times I pressed the power button.

    I was able to boot into the BIOS by holding down the volume-down key and pressing the power button.  In the BIOS Exit menu I selected save changes and reset, even though I had made no changes.  The Venue then rebooted into Windows normally.

    Also I noticed in the BIOS you can turn off the the TPM function.  Perhaps this would affect the behavior.

     Thank you. I was reading through the comments trying what i could and this worked. Thanks!

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  3. Anonymous
    2017-10-31T15:19:31+00:00

    Throw it away and buy something that will actually work. I have gone through three of them, selling them to customers, and have had to just write them off as bad purchases. I actually did throw them all in the trash where they belong.

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  4. Anonymous
    2015-08-07T14:03:00+00:00

    I updated my Venue 8 Pro to Windows 10 yesterday and was having this issue.

    I went to Dells website to see if there were any BIOS updates for the device.  I have the older model Venue that was running BIOS version 1.  The current BIOS was 11. 

    After updating I have not had any more issues with the tablet coming out of standby(sleep).

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  5. Anonymous
    2015-06-15T16:06:30+00:00

    I have purchased several Dell Venue 8 tablets over the last few months of 2014 for customers using my meter reading entry app. At least half of them have failed to power up at least several times, and two have never powered up again. The one that I most recently had in my possession was finally thrown into the trash can. I have customers in 39 states using my utility billing software. I have tried a Dell laptop with Windows 8.1 which would not recognize a second monitor, nor would its WIFI system work, and, as I just mentioned, several of the Venue 8 Pro tablets. I will not purchase or recommend Dell products again.

    I also purchased a Microsoft Surface 3 after all of this trouble with Dell, and within 24 hours of that purchase, it failed to power up as well. I took it back to Best Buy and they could not get it to power up either.

    Finally, I believe that I have found a tablet that will faithfully power up. It is the HP Stream 7 with Windows 8.1. So far, it has never failed to power up, and believe me, I put it through some serious testing before sending it to a customer.

    Did you try holding the power button down for 12 seconds to shut them off before powering them back on? My experience with this bug on the Dell Venue 8 Pro is that the tablet has to be shut down forcefully before it will power on again. If I can't get the screen to come on, I do this, and it has worked every time.

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