WiFi Connection Issues: 5Ghz band not found? How do I determine wifi settings & limitations

Anonymous

Bought a new laptop and have been setting it up with a wifi dual band router. My issue is that Band A at 2.5Ghz connects anywhere in the house, but the 5Ghz band cannot even be found. Working the problem with my router settings and support.

Laptop: HP Pavillion TS 15 Notebook 15-n088ca with Windows 8.1 (fully updated) & WiFi

Router: D-Link Wireless AC1000 Dual Band Router DIR-820L with 2.5GHz and 5GHz bands.

The 2.5ghz band is discoverable and connects fine, and works anywhere in the house. The 5GHz Band is not even discovered, doesn't show up on the list. [A new Galaxy Tablet did find the 5GHz Band but was very weak].

How do I find out if there are limitations on my Notebook pc regarding 5GHz bands? Can they be updated? Are there other solutions?

I have been on the Router support site, and one of the issues mentioned was a limitation on the pc to recieve 5GHz. (Which I wish I knew before I bought the router at the same time as the pc)

Any help would be appreciated, Thank You.

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Anonymous

Hi Richard,

I have searched for information about the wireless adapter installed in your computer and found that your wireless adapter has 802.11n standard, which supports 5GHz bandwidth.

unfortunately, I was unable to find the Wireless adapter make and model. Let us know the make and model of the Wireless adapter.

While you reply, check if these settings help.

Go to Desktop mode
Select Charms > Settings > PC Info
Click Device Manager (located in the top left of screen)
Click the > sign to expand the Network adapters entry.
Right-click the wireless adapter and click Properties.
Click the Advanced tab, click 802.11n mode, under value Select Enable.

Hope the information provided is helpful. Do reply, if you need further help.

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54 additional answers

Anonymous

2014-01-26T17:14:18+00:00

i have vostro 3550 and can't connect to 5ghz band network. here my wifi properies:

DELL, CAN YOU ANSWER IF THIS NOTE SUPPORTS 5GHZ BAND?

CISCO SUPPORT, I HAVE CISCO WRT600N ROUTER, TOLD ME THAT VOSTRO 3550 DOES NOT SUPPORTS 5GHZ NETWORK. IN MY CASA 2.4GHZ BAND IS WORKING ON VOSTRO 3550.
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Anonymous

2014-01-14T21:36:44+00:00

Hi Babu,

My problem is: Using w8,1 can't found (if ssid hidden) and connect to 5GHZ network.

My Lap is a DELL VOSTRO WITH THE LATEST wireless drviver "Dell Wireless 1702 802.11b/g/n version 3.0.1.155.

I did the steps 1 to 6 but on step 6 a can see only "802.11b Preamble Valur= Log and short"
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Anonymous

2015-04-20T11:01:34+00:00

i brought a new dual band wireless adaptor Tplink, but its showing me only 2.4ghz wifi but its not showing 5ghz wifi router, My laptop is 1year old and its not Showing 5Ghz Wifi Router

May i know why?

Any Specifications, then how to check the specifications of our laptop?
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Anonymous

2014-01-09T00:17:16+00:00

I had the same issues since upgrading to Win 8.1 from Win 8. I am using a Netgear WNDA4100 N900 dual band adaptor.

I managed to solve it by enabling the 802.11n mode as per Babu V post and also by changing the driver from the default Windows driver to the Netgear driver as the directions in the post alone did not work.

This sounds like something that needs to be fixed with the upgrade from the Microsoft end.
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