Hi,
In Autoruns it is most likely in the top section on the Logon Tab - also check the Explorer
tab - though it can be in others.
In Event Viewer there can be other events than 1034 though all should be under the Msinstaller
column.
We don't offer remote support so you would need Microsoft Support.
Call Microsoft Customer Service direct - 1-800-642-7676 - hours 5 AM
til 9 PM PST time (USA) - Saturday and Sunday, 6:00 AM – 3:00 PM
PST time (USA). In Canada, call (877)568-2495.
Contact Microsoft Customer Service
http://support.microsoft.com/kb/295539
Microsoft Support - Contact Us
http://support.microsoft.com/contactus/?ws=support#tab0
Microsoft - Phone Numbers for Microsoft Technical Support
http://support.microsoft.com/kb/319726/en-us
Microsoft - Contact Us by Email
http://support.microsoft.com/contactus/cu_sc_selector_email?ws=support%2csupport
Windows 8.1 Solution Center - there are options and a "Get live help"
http://support.microsoft.com/find-solutions/windows/windows-8-1/
Windows 8 Solution Center - there are options and a "Get live help"
http://support.microsoft.com/gp/windows-8
Microsoft Solution Centers - Select Product
http://support.microsoft.com/select/?target=hub
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!